bmi-the-manor-hospital

BMI The Manor Hospital

Church End, Biddenham, Bedford, England, MK40 4AW
 
1 2 3 4 5 11 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a patient
3rd August 2020

The only constructive suggestion I can make is that the nurse that discharged me gave me different instructions re the wearing of the stockings - so as different surgeons require them to be kept on for longer/shorter periods - maybe just for the nurses to be sure about after care from relevant surgeons. I also had to return for my sharps box as that was not given to me. Otherwise - everything was great.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd August 2020

Amazing well established hospital.Amazing team.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd August 2020

A great place for treatment

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd June 2020

The Hospital is a very pleasant environment. Very Clean. The staff seem very happy and an as a retired nurse I know this mean the hospital is well run. My experience as a day case surgical patient was second to none.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th May 2020

I found the Manor comfortable, clean and the staff excellent. Always kept informed and always cared for.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th January 2020

The Nurses were very caring and always went the extra mile. Nothing was too much trouble. They made my stay in hospital very bearable. I can highly recommend the hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
19th December 2019

it is a pleasant hospital with available parking (a bonus) and the staff are all friendly and helpful

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th December 2019

I attended The Manor Hospital as an out patient for a consultation with a doctor. I was not greeted with a friendly smile though this in itself is not really my concern. I had sent documents appertaining to my consultation that would be required by the doctor. They were sent by Post Office Special Delivery so I was able to track them and to see that they had been signed for. It's a good thing that I used this service because the staff at reception (again hardly a glimmer of a smile) trtied to say that they had not received them. It was only when I actually showed them the signature and the name of the person that signed for them that they capitulated although they continued to pretend that they did not know the person who had signed. After some internal calls, the envelope was eventually tracked down and it was absolutely clear that no attempt had been made to ensure that the doctor received the documents. This was my first, and hopefully my only visit to the Manor and I would not be able to recommend it to anyone. The Manor is a private hospital and so my expectations were very high. Apart from the actual consultation itself, which was very professional and helpful, my expectations were not met. My opinion is that the reception staff require complete retraining and proper regular appraisal to maintain standards of customer service.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

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