bmi-the-highfield-hospital

BMI The Highfield Hospital

Manchester Road, Rochdale, Lancashire, England, OL11 4LZ
 
1 2 3 4 5 20 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a carer
12th March 2020

My 82 year old mother was due to have a hip replaced at this hospital, but I deeply suspect (although cannot prove it) that the hospital found an excuse not to do the operation as she was not a private paying patient. Everything was going well until her Pre-op (2-3 weeks ago) when a rather abrupt assessment nurse took her blood pressure by putting the cuff over my mothers cardigan sleeve (which was over a blouse) and tried saying that she has very high blood pressure and the operation could not be done unless this was sorted out by her doctor. Her own GP managed to see my mother very quickly, checked the pressure in the correct way and said that it was perfectly normal and no additional treatment was required. This information was passed back to the Highfield. Then, on the afternoon of the day before her admittance, she was called and told that the operation was cancelled due to supposed abnormalities in her blood iron levels. On contacting the GP again about this, my mother was told that they had looked at the information sent by the hospital and her iron levels were no different than they normally were and no additional treatment is required for her. In light of this the GP is now having to re-refer my mother to another hospital, this time NHS run, which could leave her for up to 18 weeks longer of excruciating pain and not being able to walk properly. This is why I strongly suspect that the hospital did not want to treat my mother as she was not a fee paying patient and used any excuse to prevent it from happeing. Thanks Highfield for NOTHING apart from leaving her in pain for the next 18 weeks and ruining what was going to be her first pain free holiday in years which will not have to be cancelled!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th February 2020

Unfortunately I am still waiting for a follow up appointment to discuss the results of my tests. Despite sending several emails to the Director of Clinical Services I still have not received a response. Very poor communication.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th February 2020

Very friendly and professional staff who put me at ease during my recent stay

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th February 2020

Very friendly and helpful staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
4th February 2020

Exceptionally clean, caring staff and the highest standard of care.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
28th November 2019

Excellent care in what feels like a small and caring hospital. All staff are keen to help and willing to explain anything you need to know.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th September 2019

Great hospital friendly helpful staff

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
4th September 2019

Excellent hospital, lovely staff, I'm attending the physio department at the moment, my therapist is called Jim. Such a lovely gentleman, very kind and caring, explains everything in detail. Would definitely recommend

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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