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BMI The Alexandra Hospital

Mill Lane, Cheadle, Cheshire, England, SK8 2PX
 
1 2 3 4 5 266 reviews

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
1st April 2020

Standard of care for a,private hospital is an utter disgrace, from lack of interest and in this current climate there was absolutely no controls more preventative measures taken over the spread of covid19; The management and hospital director show absolutely no concern or interest only interest is profit and not patient care the complete opposite to their advertising slogan. As for the consultants and nursing care utter appalling,mgiven more time I the nhs

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a carer
18th March 2020

I called this morning to explain that due the current COVID situation we couldn't get our son to a GP for treatment.... its fairly clear he has tonsillitis (I explained his symptoms)and needs some anti-biotics. We were told to take him to the walk in centre we he would be seen no problem, however on arrival we were refused entry as he has a temperature. Obviously we were very frustrated by this misinformation we were given and the inability to get treatment to our son. I called back and spoke to the same lady who agreed she provided the wrong information to me, however there was no accountability and when I suggested the correct information should be given she simply stated that yes it should and she would pass this on to her colleagues..... she was rude, patronizing, lacking in customer care skills and took no accountability for her mistakes...… I would be embarrassed to have her in my organization.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Written by a patient
13th March 2020

This was my first time in hospital and I have had a wonderful experience. Better than I was expecting if I’m honest. The whole process was efficient and calm and organised. All the staff without exception, from the catering staff to the medical team were kind and courteous. I was cared for by my nurse Joanne all day who helped me have a calm and pain-free day. Nothing was too much trouble. I was checked regularly after my op, provided really lovely food, and plenty of cups of tea. My room was clean and bright, and I the bed was so comfortable with all the adjustments. All in all I cannot recommend the Alexandra highly enough, but especially Joanne and all the nursing staff who took such good care of me, aswell as the surgeon Mr Satyadas and the Anesthesiatist who were so caring throughout. Thank you to all the team, do you an amazing job.

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1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
12th March 2020

Staff couldn’t do enough towards making your stay as comfortable as possibly. Very clean and comfortable stay

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
7th March 2020

I had an overnight stay in Feb and was looked after a great team of nurses and doctors. The accommodation was very good, modern but a bit of bother was he temperature in the room as the radiator was not working. However the staff provided additional heater and made the stay pleasant. I was in Chester suite and have to thank lovely caring nurses Beth and Susan and all the night nurses who were by my side every hour until Sunday the 16th Feb.. Great care, professional staff and a happy fully recovered patient.

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
4th March 2020

Very clean hospital with kind and courteous staff.

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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
1st March 2020

The communication I received from Candice and the administration team was efficient and clearly outlined. The hospital was an oasis of calm and business like care. All the staff seemed content in their different roles.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
27th February 2020

I have been in this hospital twice now once for an hip replacement with MR SHAH . The second time with Mr Bilal Alkhaffaf. For my Gall bladder out, and both times I have been treated with the upmost respect. Thank you to all staff.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
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1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Written by a patient
25th February 2020

My pre-operative appointments, admission, surgery, and post-operative care was excellent. I was especially impressed by the porters/domestic staff who were universally friendly and reassuring, plus being so tolerant of my post anaesthetic impairment (being slightly incoherent/babbling!)

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1 2 3 4 5
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1 2 3 4 5
Written by a patient
24th February 2020

An excellent hospital. I received excellent care.

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