Mill Lane, Cheadle, Cheshire, England, SK8 2PX
I would like to express my gratitude to All staff in the Alexandra Hospital , from reception ,ward nurses,theatre personnel and out patient nurses were a credit to the Hospital . Fantastic !! John Harwood
I've had an op at the BMI The Alexandra Hospital some years ago and I was disappointed so I cant say I was looking forward to going in again to have my gall bladder removed. I was so wrong, the experience just couldn't have been any better. Everything was first class. I had the most amazing experience which really aided my recovery so a big thank you to all the team for doing such a brilliant job!
Everyone I came into contact with was lovely - kind, helpful and anxious to please. It’s a comforting hospital in lovely surroundings and I am proud it’s in an area where I live. Because I was using a walking stick at the time of my pre-op the staff member insisted I go to the Riverside Suite in The Buggy which really helped. Despite being a hospital there is a calm, welcoming atmosphere.
The only issue was that the ward was under-staffed virtually all the time. There is a board on the wall showing number of staff they should have on and the number they have and I never saw that they had the full number of staff on the days I looked at the board both when I was in hospital but also on the days that I visited my husband - he was in for 3 separate periods since my operation for 2 different surgeries himself. Staff all helpful and good but understaffed. Also I must congratulate the catering team - food cooked wonderfully and they are on hand if you need more drinks and will change items around on the menu for you - which is really good as often you do not feel like eating so much after surgery so their flexibility was very much appreciated.