Mill Lane, Cheadle, Cheshire, England, SK8 2PX
My room was fairly clean but the bathroom floor was dirty and there was a dead earwig in the corner. The nursing aids and staff did not respond promptly to my calls and were rude and inattentive. I was told by one member of staff that the management had been making too many cuts and they felt overworked and stretched and that it was affecting the quality of care they could provide and this was certainly my patient experience. I will not be going back.
Poor aftercare and appallingly bad customer care. I had flexor tendon surgery on my thumb on the 28th Dec 2016, I cannot fault the surgeon and their team, they were excellent. I had a general anaesthetic and the aftercare was poor, the nurse did not respond to my calls and my room was not private as they repeatedly left the door open. I was self-paying. In error, the Alexandra have billed me for a 12 day stay when my daycare was 5/6 hours, for this they are charging me £4,968! I have spent the last 6 weeks trying to retrieve more than £1,000 of the £4,000 that I paid upfront. The financial department (when they answer the phone) seem so inept and say they will call back and don't. In frustration I have written to the executive director who replied on the 10th Jan that they would look into it and contact me within 20 working days, that deadline has passed and I still have heard nothing. Even my surgeon's secretary has emailed them. The whole experience has been stressful, i would never recommend this hospital.
Every location you go in whether it be the lovely Concierge outside to the main reception to the Xray department and the physio department and even in the lift when you meet other staff, you are treated as if you were a family member never mind a guest or a patient. They are all so friendly. This is exactly what you need