Mill Lane, Cheadle, Cheshire, England, SK8 2PX
The service received from my first visit to my last has been perfect all my appointments have been prompt and my appointments have also been booked at times to fit me which is perfect, from the Doctors to the nursing staff everyone is first rate. The Bmi Alexandra hospital is only let down by poor parking spaces
Despite the ongoing building works, the staff here were professional, informal yet structured. the hand offs seem too much, but were conducted with such effortless professionalism that a few of my own prejudices were shattered -
I had knee arthroscopy in October 17 with a good outcome. My only criticism about my care was that the surgery was delayed during the day and put back. I was aware that the staff knew this but was allowed to become very dehydrated resulting in a terrible headache and feeling really awful prior to the surgery. To have been allowed some fluids with clearer communication about timing of the surgery would certainly have improved my experience. The delay was 5hours later than planned. Better care by communicating with theatre from the ward and then offering some fluid was required.