BMI Sarum Road Hospital
Written by a patient
19th January 2021
During this difficult time with a global pandemic I was really pleased with the level of care I received by staff at this hospital before, during and after my operation when I received a follow up call , post op to see if I was ok. That was nice.
My only comment is regarding a little bit of miscommunication about some admin.
I was given the wrong information pre op about a health assessment form I had to fill out. This form is 6 pages long and its really in depth, a letter instructs you to take it with you on the day of the operation so you have time to fill it out but I was told over the phone when inquiring about my pre assessment to fill it out and make sure it was posted back to the hospital in time for the ' preassess nurse 1' to read it.
I didn't need to go to the trouble or struggle to post it as my form was never discussed again, on the day of the surgery a completely new form was filled out again so I have no idea where my original went or why there was that urgency.
Its not important but it just added to my pre op stress to put it politely especially with the pressures of a Covid-19 lockdown.
I also want to feed back on the catering because you are so hungry as you have been Nil by Mouth, if anyone is interested.
I was a day patient so I was offered lunch post op. I ordered a baked potato without a topping , fruit salad and green tea.
The potato wasn't great, I am no chef but a basic like that should have been much better for a private hospital. The fruit salad was fresh but I have no idea why they added tinned orange segments to it instead of using fresh oranges ?
The Green tea also didn't taste of anything so I am not sure what brand it is.
- sorry to have negative feedback about this area.
I hope this helps and it's relevant.