221 Crookston Road, Glasgow, Scotland, G52 3NQ
On arriving at Ross hall the reception staff were very welcoming and helpful. I was directed to the consultants suite and had my first consultation. The consultant was very dismissive but I was sent for an MRI. The appointment came through fairly quickly and on presenting for that appointment I was treated well by the radiology staff and the scan was conducted in good time with the staff letting me know what was going on at each stage. My second consultation to discuss my case came after my condition worsened and I was in a lot of pain which the consultant did notice. at the time. I was then told my diagnosis and good news it wasn't bad enough to warrant surgery - good bye. No further suggestions on any help or a way ahead. The consultant did agree that the problem was with the nervous system, not bad saying he was a neurological surgeon, but that was it. Go back to your GP keep taking the pills and it should go away on its own (this is seven months in to a very painful condition). And this was being paid for?
Mr Palmer was very professional and competent and solve my problem the staff exceptional carers
Very very good both Sebastian and the hospital and all the staff. Sebastian is very down to earth with good confidence in his work, at the end of the consultation when he asked if 'I had any questions' there was nothing really to ask as everything was covered. The operation went exceedingly well, Sebastian managed to complete the procedure with limited cutting of muscles. I was walking the next day (evening operation) and could go up and down stairs carefully the next day as well. His hospital after care was again excellent and the staff were very kind. I can't really thank Sebastian and his team enough as the pain was excruciating before the operation. In fact words can't really describe my gratitude to him for his good work. Additionally, the operation and recovery was complicated as I have a previous spinal injury, but Sebastian was more than confident and was prepared to complete it. Again Thankyou to all involved in my care Well done Chris
I had a 2 night stay for abdominal laproscopic surgery. As a retired nurse (general surgery, midwifery, general practice) I am fairly observant / critical of care and facilities but I could not fault this hospital. The room was clean, basically but adequately furnished and the ensuite had a large walk in shower. Nursing, medical,physiotherapy and pharmacy staff were all excellent; knowledgeable, efficient, friendly and helpful. Domestic staff friendly and helpful. Food supplied to myself and my husband was of high quality. Information to my husband re my return from surgery was courteous and helpful. Discharge was efficient. All the documentation / information sheets supplied before admission and on discharge well though out and comprehensive, If it was necessary I would not hesitate to return there.
Accommodation is tired and dated .Rooms have baths and few rooms have walk in showers - Therefore my Post Hip replacement operation sanitation became quite stressful when contemplating a wash - became a marathon and a board across a bath , as recommended by staff, was in my opinion a very poor compromise especially as this is private care . Patient's rooms are small ,dated and mine came with stained furnishings .The room became cluttered with aids such as zimmers and crutches and there were no pictures or prints on the walls. A very soulless room. Again not what is expected in a private hospital. The reception area has a stained carpet and is dark which was remarked on by visitors. Cafeteria closed at the weekends so no snacks or decent coffees available for guest and visitors. Advise to ask to see room before deciding if this is where you want to stay .I stayed for only a few days and despite telling myself that I was there for surgery I became very stressed about the accommodation and left as soon as I could. I wouldn't go back there as the excellent surgeon who carried out the operation works in other more attractive hospitals.In conclusion not impressed at all with BMI Ross Hall Hospital