329 Perth Road, Dundee, Scotland, DD2 1LJ
Fernbrae Hospital was staffed with pleasant and helpful people at the desk. The place was clean and well-run. I was treated once again very well and with respect and dignity. I had been an outpatient there a few years ago and on both occasions, I was most pleased with my treatment at Fernbrae. I would recommend this private hospital if a person felt they were not experiencing satisfactory treatment on the NHS.
One constructive suggestion how I feel the customer service could be improved would be to have someone to answer the appointments/ patients assistance line. This seemed to go to answerphone on every occasion when I needed to contact the appointments office. The staff were pleasant and did follow-up the answerphone messages, but sometimes not as prompt as it could have been.