birmingham-heartlands-hospital

Birmingham Heartlands Hospital

Bordesley Green East, Birmingham, England, B9 5SS
 
110 reviews

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Written by a NHS patient
31st October 2022


Lady called Barbara at the orthopedic clinic was helpful like a mother

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Written by a NHS patient
23rd October 2022


I have bern under the care of Birmingham hospitals since being diagnosed with bowel cancer following an abnormal screen in April 2022 after a 4 week wait for a colonoscopy. It took 10 weeks to get surgery, by which time my cancer had grown to stage 3. Despite being told by the consultant that surgery would be a cure, this is not the case, as they found that the cancer had grown to the margin of the bowel wall and that cells were found in the capillaries supplying the bowel. That meant 6 months of chemo, for which I waited another 8 weeks. The chemo disagreed with me, so they changed it to a weekly IV version, which caused severe diarrhoea which resulted in a 9.5 hour wait for an ambulancrme followed by 17 hours on a trolley in A&E. By this time my electrolytes were very low and I was eventually admitted to ward 26. On the 8th day after admission, they informed me that my liver enzymes were raised and that I should have an ultrasound. I asked for this to be done as an inpatient but was fobbed if with some excuse about infection risk in the hospital if I stayed. I was in a private room and all the staff wore masks so I didn't think the risk was likely to be high. I was told to go home on Thursday 6th November and that I could go to Sol8hull emergency day care unit and get the scan, a blood test and be seen by a doctor. This didn't even get referred as Solihull has no SDEC. I was lied to just to get me out of the hospital with a liver and bowel that were not gunctioning properly. Since then I was called back to Heartlands on Monday 10th Oct for an ultrasound of my liver, which should involve a fat free diet and fasting. I was given 4 hours before the scan. After a 45 m8nute wait, another 35 minutes to get a blood trst and a further 1.5 hours to see a doctor, while waitng with a compromised immune system in a room full of possibly infectious people, they said they had found "a suspicious area which might be a gallstone", but they couldn't really tell. So a complete waste of 4 hours of my time and. £17 taxi fare h9me. Since then , my reviews have been bumped down from an 9ncologist to a nurse practitioner. I have asked to speak to the consultant, who is apparently think8ng about stopping my chemotherapy. I'm disgusted with the whole thing. Have they responded to tge c9mplaint that I sent to PALS? No. Apparently thst can take up to 6 months, because they are receivng so many. Thinking of going to the ombudsman.

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Written by a NHS patient
29th June 2022


I went into early premature labour and sadly lost my princess I was then admitted to Eden suite. I cannot fault none of the staff on there they was all amazing,empathetic and helpful especially Cheryl and tan the midwives. I’m glad I was there and no where else.

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Written by a NHS patient
29th March 2022


Hi back in July/August 2021 i admitted with covid, even ending up in intensive care. Doctors,nurses all looked after me with care. Specialy nurse imogen on ward 28. My baby was born via c-section whilst i was in intensive care. He was well looked after by neonatal nurses for first 3 months of his life

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Written by a NHS patient
8th March 2022


My uncle (a renal patient) was admitted two weeks ago with a infection, they discharged him 3 days ago he was taken care by myself and family, the paramedics are not gentle and brought him home with no blanket in the cold rain(he catched a cold and was coughing all night). He didn’t look well.. was struggling to eat and drink, pain everywhere in he’s body and fever.. it seemed he still had the infection, wasn’t looked after by staff and was discharged.. He’s oxygen was low so was readmitted just two days after discharge, from the ambulance to the hospital staff were not gentle they weren’t empathetic which is a key skill all health ‘care’ staff should have! They said he’s critical It was hard for me to watch them pulling he’s fragile arm, he’s head hanging of the stretcher! And staff not helping him they let he’s hand hang of the bed he tried to lift he’s hand back up but he can’t and they don’t help on top of this they are moving him very roughly and fast making it harder for him to pick he’s hand back up! I kept reminding them to be careful seeing him in this condition and seeing how the staff didn’t care I cried all day yesterday worried for my uncle. After they assessed him in a&e they took him to ward 3..I was supposed to stay with him he’s critical and also needs help with everything which we do for him the staff don’t! Also on certain situations one person is allowed to stay with patient (Covid time) this situation is valid! my uncle is very Ill(end of life) he can barley speak he’s got confusion and at the moment he’s been only speaking in he’s mother tongue for some reason (he can speak English) which makes it even harder for the staff to understand! (Can’t speak much anyways very quiet with great difficulty). When I went with him to the ward a rude staff said “no visitors allowed, you have to go! go! can you go!” How about she waits for my reply she doesn’t let me speak! Is this how you speak to people especially someone who’s family is unwell and are already stressed unprofessional and lacking empathy she should change her career choice! I was about to put her in her place but knowing how evil they are they might take it out on my uncle I just replied with “OK” it broke my heart I never got to say bye to him I live 3 hours away I came just for him and just saw him for 2 days … didn’t even get to say bye and reassure him as I was leaving the unprofessional lady (a little short, middle age seems to be of Philippine origin) was talking about me hoping I saw, I did but didn’t give her the reaction she wanted so embarrassing childish it’s disgusting people like this even exist. After leaving the ward I realised I have he’s food and drink, they already said to me it’s ok if he doesn’t eat or drink!! (Vile) saying to me he can’t eat or drink which is a big lie it’s a excuse not to feed him he can eat and drink just small amount at a time they don’t have the patients/ time thats fine but at least try! give 2-3 small spoons of purée food even for 5 mins and sit him up and give sips of water but no they don’t do anything he’s stomach listening to it rumble and hearing him ask for water broke me they don’t CARE!!! They don’t TRY!! Get rid of these staff!!

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Written by a NHS patient
31st January 2022


Very good hospital

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Written by
16th November 2021


Neo natal staff are amazing

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Written by a NHS patient
20th October 2021


The maternity unit at the hospital was incredible. They looked after me and my baby for 6 days and I can’t fault them at all.

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Written by a NHS patient
6th October 2021


Vanguard suite heartlands hospital staff brilliant all of them had my procedure done today very apprehensive but no need they were excellent all of them.

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Written by a NHS patient
1st October 2021


N/q

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