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Written by a patient
13th November 2019

Absolutely disgusting service down at Birmingham Heartlands twice now whilst I have been in the hospital I’m my gown and stockings awaiting surgery, having done all the pre checks etc they have cancelled my operation and sent me home arguing they have a bed crisis and therefore no bed for me, despite booking me in giving me a letter stating they have a bed for me!!!! They sent two people home with operations for cancer too, service is trash the ward was filthy the toilets were fowl, you would get better service at the RSPCA!!!! The place is inhuman avoid like the plague!!

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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