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Written by a patient
10th July 2019


I stayed at Heartlands for nearly two weeks after having Thoracic surgery to remove a benign tumour from behind my lung, from the pre-admittance assessments, the surgery and the aftercare I cannot fault anything, I was kept well informed of everything that needed to happen and then everything that was happening, Mr Bishay made sure of this. I stayed on ward 4 and the staff are a compliment to the NHS they made me feel like I was the only patient on the ward nothing was any bother and a thank you to ward sister Nehe (apologies if I spelt it wrong) who even when I was not under her care always made sure I was ok.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff