birmingham-heartlands-hospital

Birmingham Heartlands Hospital

Bordesley Green East, Birmingham, England, B9 5SS
 
1 2 3 4 5 87 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a carer
6th June 2018


Nice and clean

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th May 2018


I had a colonoscopy at the vanguard unit at heartlands and was made to feel so comfortable and supported by all the staff in the unit. I was very anxious about the procedure but was made to feel at ease by Dr Malik & the team from admission to discharge.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
11th May 2018


Neonatal staffs were great, very friendly. Maternity unit(Maple) staffs look as if they were being forced to work. Hospital midwives are not that helpful.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
23rd April 2018


Sort out the car parking

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th March 2018


i cannot fault Heartlands Hospital

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th March 2018


I had a colonoscopy his week at the endoscopy unit of Heartlands Hospital, Birmingham. As you will see from my ratings above, Dr Malik, all the nurses and the administration staff gave excellent care. This is in spite of having to work in a temporary unit at present as a new endoscopy block is being built. Thank-you to all.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th February 2018


Maternity ward toilets need to be cleaned frequently and there was a urine smell at the the entrance of the ward . As for the support staff need to be more attentive since most of them seem not interested in the work they do . The doctors ,midwives and the nursery nurses are brilliant.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
25th January 2018


Mi son Dominiq Mateas Dragalina was born in Birmingham with emergency c.secion and had only 783 grams. Was handled with very much care by all the norses and especially by Richard who is a very good and very professional doctor. This Birmingham Heartslanes hospital is having full-time angels like norses and doctors ho listen the parents and helping us to understand the needs of our babys and especially they understand and support our questions. I recommend doctor Richard and I support every thing he does in his work. Good bless him for helping mi son and good luck .thanck you.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
17th November 2017


review is by sister of the patient. treatment by nursing staff good BUT please note the following: Brother(who lives on his own) had stroke lost use of left hand /arm ,after spending 2 weeks in hospital was discharged.Still unable to walk unaided and confused as we all forecasted, including many nurses in the ward he had a fall and was taken back into hospital.We requested meeting before he would be discharged again. NO MEETING informed late afternoon he would be on his way however the following morning. Next morning fell again and was again taken back into Heartlands. After 3 days was transferred to a Residential Home we were not advised until he was on his way!! Hospital neglected to tell this home he had had a stroke/was incontinent and was confused. This lead to Ocupational therapist seeing him and on thinking he had another stroke arranged to send him off to the QE. Before doing this she rang Ward 30 at Heartlands who informed her when he left them he could walk unaided(BIG FAT LIE) but neglected to tell her about his previous stroke and so it goes on and on. My question is who is running this hospital Doctors NO Nurses NO Ocupaitional Therapist YES with the aid of SOCIAL WORKERS who cannot be bothered to keep you informed*******

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
7th November 2017


Nursing staff we all great and I could see how well they worked every day. The service I got was ok the only problem I had was the cleanliness, the toilets, bedding etc... also the communication between wards and doctors and pharmacy was diabolical. I had a scan and the nurses knew the results for almost 48 hours but couldn't tell me because there was no doctor on the ward. Very slow service and inefficient but they do get the job done eventually.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

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