birmingham-heartlands-hospital

Birmingham Heartlands Hospital

Bordesley Green East, Birmingham, England, B9 5SS
 
1 2 3 4 5 87 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a carer
4th January 2019


Good

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd January 2019


They are really good hear and they done so much for and I am glad we got doctor like ypu

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th November 2018


I had a Gastroscopy at Heartlands hospital. The care, kindness, and professionalism shown to me was exceptional. The staff were working in less than ideal conditions i.e in a Portacabin. Well done, !!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
11th November 2018


My mother was admitted into Heartland on 3rd November 2018. She has Alzheimer's and has lived in a Care Home for coming up to ten years. I was told she has a gastrointestinal bleed and pneumonia. Due to her condition I do not believe she could make an informed choice. As the hospital has been unable to gain her consent for treatment I would assume they would agree. Therefore I can not understand how they can allow her not to eat telling my father she is making a choice not to eat. She has now been in the hospital for a week and has not been fed. They didn't even to make any attempts until my father pressured them. My father is Next of Kin and has Power of Attorney. The staff appear to not want to communicate with regards, to my mother and the issues around her care. I wonder if the hospitals treatment would improve if she was able to speak or discuss here treatment. This disability is terrible and the way she is treated by the medical profession and this hospital in my opinion provides my mother with no caring or compassion. The hospital has not demonstrated to me or my family the duty of care and the decisions have certainly not been in her best interest. I have witness during my short time in this hospital the way their staff treat their patients, I would never wish to become dependent on this organisation as my mother has done.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th October 2018


Have a very bad experience at Ashen ward in maternity

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
21st October 2018


All the staff we encountered on my wife’s c-section birth were absolutely amazing. She was treated and looked after with exceptional care whilst our new born son, who had a short stay in critical care was looked after superbly well. All the staff across all wards were fantastic and we cannot thank them enough.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
30th August 2018


Thanks

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th August 2018


I had a c section and was in great pain and staff was not helping at all. I called the nurse in maple ward at night saying my child is crying and I can’t move I’m in pain and the nurse just let my child cry and kept saying your giving me a backache now. Due to them not caring for my child he had to go to neonatal care

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th August 2018


The staff in Ward 28 were amazing. Nothing was too much trouble even when they were busy. They had some very demanding patients when I was there and they were all treated very well. The staff were always patient and dedicated and carried their duties out with good humour despite being rushed off their feet at busy times. I found all aspects of the hospital during my week there to be of the highest standard from the professionalism of the staff through to the choice of food offered. I would like to offer suggestions about what could be improved but quite honestly I cannot think of anything. I cannot thank the team enough - well done all round.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a carer
13th August 2018


I was happy with the care my partner and baby received after our baby was born. Great support and the doctors in the theatre did an amazing job.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
1 2 3 4 5
Staff
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Resources

Short link to review Birmingham Heartlands Hospital: http://iwgc.net/eb3pd