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Written by a member of staff
13th October 2010


The simplest things would make a huge different to the patient journey though the department and that is informing patients of what happened nexts, how long appox they will have to wait for and patient education on discharge. This could all be achieved by standardising treatments, investigations, and increasing staff communication with patients. Though good role modelling, more resources and education.

Trust
Dignity/Respect
Listening
Addressing Concerns
Cleanliness
Facilities
Meeting needs
Recommend
Efficiency
Delay
Convienience