Berrywood Hospital

Berrywood Hospital 2021-05-20 Person 5 5 0

The ECT treatment helped my deep depression./nThe staff helped me and supported me during treatment.

Berrywood Hospital 2021-05-20 Person 5 5 0

I have been treated with care and any suggestions that were made, I felt were relevant to my situation.

In my opinion the level of service I received was excellent.

Berrywood Hospital 2021-05-20 Person 5 5 0

I felt comfortable with Jess as soon as we started my counseling. At all times she made me feel at ease and helped me through some emotional experiences. I will always be grateful for the kindness shown to me.

I think it would have been good to see Jess in personally. But COVID put paid to that.

Berrywood Hospital 2021-05-19 Person 3 5 0

Welcomed at reception. Treated well by staff.

Berrywood Hospital 2021-05-19 Person 5 5 0

Berrywood Hospital 2021-05-19 Person 5 5 0

Because the nurse made everything crack, and, addressed concerns I had about dementia. I was very happy with her.

Berrywood Hospital 2021-05-11 Person 5 5 0

The individual approach rather than blanket rules were beneficial for C, he benefitted from being able to use the sensory room and de escalation room as well as being able to keep his phone with him. The time spent with the OT's was something that he particularly enjoyed. The advocate worked well for him too. Compared with where he is now everything works so much better. He still wants to talk to staff from Marina and talks about his time them. He felt well supported when he was in crisis especially by Misodzi, Alex and Sam, he always felt that there was someone he could talk to. There was always lots of communication with staff, there was a temporary blip when his Keyworker was off sick but this was resolved quickly and his new one, Steve as really good. The manager, Laura was really strong and always available, she kept the team informed and involved me with decisions, she also supported me when C was being difficult and rude to me.

nothing

Berrywood Hospital 2021-05-11 Person 5 5 0

Overall Marina PICU is the best ward where my son receives the greatest care. They were instrumental in my son making a phone call to me for the first time in 81/2 years, this was immense. Staff also suggested that I reduced the amount of food and treats that I left for my son in order to help his physical health. This was massive for me, a big achievement as this feels like my only way of helping my son so I am grateful for their support with this. Sometimes it is difficult to understand or communicate with agency or bank staff as they don't always know the issues around J and our relationship. Staff are encouraged to consider how they would want their loved ones to be treated – this was really apparent. The team have always been great at making sure that they give me information about how my son is without breaching confidentiality, they give me the reassurance that he is being cared for. Laura in particular has been incredibly supportive particularly with giving me guidance and help with carers groups. Staff generally sound knowledgeable and interested in his recovery, this is encouraging as it gives me the confidence and security that this is how J is being treated - with respect and compassion. A booklet similar to the one that patients receive for carers would be helpful so that we know key details about the ward and what people will be doing, particularly when our family aren't communicating with us. More than one Named person to communicate with would be helpful so that there is always someone to speak to. Some staff do not say their name when they answer the phone, it is more helpful to know the name.

A booklet similar to the one that patients receive for carers would be helpful so that we know key details about the ward and what people will be doing, particularly when our family aren't communicating with us. More than one Named person to communicate with would be helpful so that there is always someone to speak to. Some staff do not say their name when they answer the phone, it is more helpful to know the name.Sometimes it is difficult to understand or communicate with agency or bank staff as they don't always know the issues around J and our relationship. Staff are encouraged to consider how they would want their loved ones to be treated – this was really apparent.

Berrywood Hospital 2021-05-10 Person 4 5 0

That is what I feel

Enough Walks

Berrywood Hospital 2021-05-07 Person 3 5 0

I was treated very well by the staff member who onboarded me (Bianca OKERE). OKERE showed me around the ward, told me which rooms where available for which (Sporting/leisure) activities and generally made sure to answer all of my questions whilst I've been on this ward so far. I was also treated well by other members of staff including my key nurse Jenny (I was not able to recall the surnames of all members of staff unforntunately), Steven, Mark, Hannah, Innocent, Amy and of course the occupational therapists - Vicky and Steph.

Whilst some members of staff have been fantastic in communicating with me and reading body and facial language and knowing when to probe and when to perhaps avoid an unhelpful line of questioning and when to keep their distance, I felt some members of staff could have done this better. For example, the other night (Wednesday 5th May 2021, between 9pm and 10pm) whilst I was getting my jab, Michael was asking some questions I was uncomfortable with. I tried deflecting by changing the subject but he kept asking personal questions about my ethnicity and background like "where are you originally from" and, when I wouldn't respond, Michael began saying things like "you know what I mean". Eventually when he made me feel like I had to tell him my personal information and I especially didn't want to upset him as he was handling my medication, I answered his questions. It made me feel like I was not allowed to keep my information private and that I had no choice about this. Later on, yesterday evening (Thursday 6th May 2021, between 18:00 and 21:00) after a pool/snooker game with one of the other patients (Jerome), One of the other patients (I don't know his name) started saying things to me he could only know if he had been told something about me. What happened was that as the pool game ended (I won) Jerome headed out for a cigarette break I tried to encourage him to quit smoking by keeping him playing pool/snooker. Jerome left eventually but then the old man (whose name still escapes me) muttered, "you better keep your depression to yourself". I had never shared that information with anyone in cove ward before so I have no idea how the old man got to find that out. I feel as if my personal, private information isn't being properly protected.