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Written by a patient
15th January 2021


Having spent almost 12hrs in A&E being brought in by ambulance, I would like to especially commend Dr Nina and Sister Gladys who displayed not only skill and caring but also true leadership. Dr.Nina fetched a choice of sandwiches and Sister Gladys made a cup of tea for myself and my husband. These acts of kindness were greatly appreciated in a long and stressful day by two very observant members of the team. Concerning cleanliness.... in those 12hrs only one person picked up rubbish from A&E waiting area and nothing was wiped down in all of that time. The toilet in A&E leaves much to be desired and the cleaners obviously only "clean" with the door open. Behind the door is disgustingly dirty! Thankful for the help that I received though I was very cold sitting in nightdress and dressing gown, for such a long time in public place on 14th January 2021

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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