Beatson West of Scotland Cancer Centre

Beatson West of Scotland Cancer Centre 2022-10-16 Person 5 5 0

Great and compassionate and spent enough time with me.

Beatson West of Scotland Cancer Centre 2022-09-15 Person 5 5 0

Always great care and compassion from all of the staff. One point I was running a little late and would end up missing the pharmacy window following treatment. Knowing this one of the nurses ran to the pharmacy to collect my prescription while I was in the treatment room.

Beatson West of Scotland Cancer Centre 2022-06-15 Person 5 5 0

n/a

Beatson West of Scotland Cancer Centre 2021-07-30 Person 4 5 0

I would like to bring your attention to the lack of cleanliness on the wall under the paper towel container in the toilet (specific the middle one) on the ground floor to the left as you come in at the Tom Wheldon Building. They have not been wiped down in months. Particularly concerning at a time like this.

Beatson West of Scotland Cancer Centre 2020-10-10 Person 4 5 0

Prof Jones and Dr S. slater are extremely helpful nd patient. The nurses have been nothing but pleasant and caring. Sorry but in 3 yrs nearly I've been going for treatment etc I cannot in my experience explain the negative feedback on this page. Perhaps being so near to meeting your maker has them self pitting to the extent they are rubbing staff the wrong way I only hope this addresses the balance a little? David T.

Beatson West of Scotland Cancer Centre 2020-02-12 Person 2 5 0

I found the radiotherapy staff cold and unfriendly. The staff who did the CT scan are rushed and did not take time to let me get comfortable. They did not put a paper cover on the table so I was even more cold than I needed to be. Because they didn't listen I was uncomfortable throughout the radiotherapy. They may have technical skills but they could improve their people skills.

Beatson West of Scotland Cancer Centre 2020-02-09 Person 1 5 0

Nazia mohammed was rude throughout stay

Beatson West of Scotland Cancer Centre 2018-08-25 Person 3 5 0

Recently admitted for 1 week and could not believe how dirty wet rooms/toilet area was. Shower chairs were rusty and mould grew on walls and where handrails were fitted also the floor drain was black with mould. I requested detergent wipes to be left in toilet to enable me to clean sink, toilet seat etc before use. Domestic staff were in and out, hardly cleaned anywhere except for a quick mop of floors. Medical staff washed hands and used anti bacterial gel routinely. I just could not believe how little care was given to hygiene especially as most patients immunity has been compromised by cancer treatments.

Beatson West of Scotland Cancer Centre 2018-02-24 Person 1 5 0

Having been informed that blood tests had been done and myself and my family were anxiously waiting for them, turns out the doctor had NOT done these bloods at all. Not impressed after asking several times for results from consultant. Doctor could not follow English conversation. Bloods were eventually taken ten weeks after the original ones were supposed to have been done! Day care unit. Went along to have chemotherapy started. I was booked in by clerkess at 9.50am for 10am appointment. I checked with clerkess that they knew I was there at 10.20am. I sat till 10.40am when a nurse finally appeared and took me through to day bed area. I asked what timings we were talking now as we were now running 40 minutes late, only to be asked "Do you have somewhere important to be?"!!! I was then informed that the chemotherapy prescribed for me was not in the unit yet and no one knew when it would be there! I was told three times that it was not there yet. Leaves me wondering why patients are given appointment times when you are expected to turn up and wait all day? I do not have time to do that. My consultant had assured me that treatment would take no more than 2 hours. I left the unit at 10.50am with no one knowing when or if my chemotherapy would arrive. I did get a phone call at 2.50pm to say they now had my chemotherapy did I want to go back in for it?! Due to being given the wrong information by a Doctor in the oncology clinic and the bloods issue and being messed about by whoever makes up the chemotherapy treatment, I have decided NOT to have chemotherapy. Whatever time I have left I dont intend to spend it sitting waiting to see if anyone could acknowledge that I have turned up for my appointment and then eventually find out that treatment is not there anyway and no one knows when it will be! I have also found out that there are errors in my case notes. I would like to say that the only nursing staff that have shown caring and knowledge are the nurses on the Acute Oncology Receiving ward. They are fantastic. They actually LISTEN to the patient and are friendly as well as efficient. Thank you to the nurses I met there. The rest of the hospital could learn alot from you.