Basildon Mental Health Unit

Basildon Hospital, Nethermayne, Basildon, EssexEngland, SS16 5NL
 
162 reviews

Reviews

Recommend
Dignity/Respect
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Information
Cleanliness
Staff

Reviews

 
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Review of Mental Health Urgent Care Department
25th April 2024


TEST

Suggested improvements
TEST

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Kelvedon Ward
25th April 2024


TEST HS

Suggested improvements
TEST HS

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
11th April 2024


Been waiting for 7hours to see a doctor for someone with bipolar that’s not acceptable

Suggested improvements
Seen sooner

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
30th March 2024


I think it was atrocious that a mental health centre would leave someone in a vulnerable state for 5+ hours. Have written a formal complaint.

Suggested improvements
More information, better staff, more staff Have written a complaint formally

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
23rd March 2024


Staff friendly and helpful caring.


Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
23rd March 2024


People were understanding and caring.

Suggested improvements
N/A.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
23rd March 2024


Was looked after and cared for. I felt safe.

Suggested improvements
Somewhere I could get a drink in the unit.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
23rd March 2024


Staff were really supportive and understanding I felt listened to and not judged Mel and Zoya were amazing.


Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
23rd March 2024


They were very respectful and listened to me.


Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
Review of Mental Health Urgent Care Department
14th March 2024


I wasn’t happy with my discharge plan. I feel that because I can function and go to work, I’m supposedly not a risk? I was seen by a nurse who wasn’t listening to me. I ended up asking to take a break for five minutes. I was then not seen for over an hour? What more do I need to do?

Suggested improvements
Input from the patient in their care plan. I would have preferred to have had more understanding of what my discharge plan was. I was just told referrals will be made and to await the call? I’ve heard this before and it’s taken months to even get an initial call let alone assessment. I attended the assessment as referred by my GP to only be referred back to my GP? That makes no sense.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care
 
 
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Resources

Short link to review Basildon Mental Health Unit: http://iwgc.net/eb3n2