Basildon Hospital

Basildon Hospital 2024-03-28 Person 5 5 0

The Breast unit was amazing, all the team and kind, friendly, professional and reassuring. The standard of care was incredible, timely amd thorough. The unit was clean, warm and welcoming.

Basildon Hospital 2024-03-14 Person 5 5 0

Would recommend this hospital for the care they have given me thru my cancer diagnosis

Basildon Hospital 2024-02-05 Person 4 5 0

The surgeon was polite, and honest. He was very attentive. The flap surgery was very good and the scar is hidden.

Basildon Hospital 2024-01-20 Person 4 5 0

I was treated in the day unit. All the staff were friendly caring kind and respectful to not just me but to all the patients that were there that day. The hospital was clean.

Basildon Hospital 2024-01-09 Person 5 5 0

The team doing the operation were wonderful, also the staff in the day unit were friendly and looked after me very well before and after the procedure.

Basildon Hospital 2024-01-07 Person 5 5 0

Amazing staff and care. I can not be more grateful for all thebsupport

Basildon Hospital 2024-01-04 Person 3 5 0

Great staff, good hospital

Basildon Hospital 2023-02-05 Person 4 5 0

I had an abdominal hysterectomy. The day unit were kind and empathetic. They were organised and systematic in their approach to getting me ready for surgery. The consultant however tried his best to talk me out of the procedure , as I had not been seen since going in the waiting list 19 months before. He said I should have been examined to determine how they were to perform the operation, but I had not consultation prior to coming in ( error of the gynae unit). I had the operation and went down scared after the consultant told me I was high risk. The nurses consoled me and the theatre staff were lovely. I had to stay in recovery for hours until a bed was available (bed shortage in hospital). but the staff took good care of me. I was admitted to Laindon ward in a bay full of old people. A lot of them had dementia which was worse at night. I was kept awake for two nights with them constantly calling out and I had to press my buzzer twice to call a nurse for the other clients as they never came when called and they needed commodes. The delay led to them soiling the bed or passing urine into cups as one was scared to go to the toilet alone due to her dementia. This led to me getting no sleep or recuperating. My pain was well controlled. On day 2, a nurse came to take my catheter out. She just went to pull it and I said that she needs to withdraw the water in the balloon. She rushed off to get another nurse to do it, but if I had not been a nurse myself and told her, she would have caused me a lot of damage and pain (major near miss, requiring more training for new staff) I found out she was newly qualified and it was her first day on this ward! I was discharged on day 3 with lots of pain relief and other medication. Overall I was impressed with the care I received and everyone was kind and caring, but lessons can be learned to prevent incidences and make it better . Also, the lady next to me was obviously shutting down and nearing end of life. The doctors could not get blood from her , her heart rate was 120 and the HCA could not get her BP to record. Yet, it took two days for them to realise she was end of life and I was sitting behind a curtain Listening to this ladies breathing deteriorating, and she was becoming more confused, constantly asking to be re-positioned to breath easier, but nothing helped her . I was concerned about the missed opportunities to diagnose her deterioration and this led to false hope for her family. As I left hospital, she was transferred to a side room and her family were asked to meet with the doctor. But , I feel she was ignored when she was deteriorating, especially by the night staff. And the day staff did not appear to acknowledge the relevance of her declining observations, until it was too late.

Basildon Hospital 2022-12-18 Person 5 5 0

I went in at 7pm with severe stomach pains from front to back was assessed and treated with intravenous fluids and morphine because My amylase levels were 400 + and normal is 100. They were brilliant despite being overwhelmed with patients Weds 15th Dec I left at 11 the next day because I felt better and they needed the beds badly for worse off patients Nurses should get a pay rise.

Basildon Hospital 2022-09-05 Person 1 5 0

Awful service when waiting for suspected skin cancer. I had 2 skin cancers removed from my nose 4 years ago and luckily this was done in Guys. On 8.10.21, my GP referred me to Basildon Hospital Dermatologist for a suspected skin cancer on my nose and back. I attended a dermatology appointment via Basildon Hospital Dermatology Dept on 12th January 2022. The dermatologist confirmed it looks like 2 skin cancers on my nose and also the lesion on my back. She said both on my nose must be done in Basildon Hospital as it’s the face and the one on my back can be removed in the clinic. 26th March 2022, I attended a Rayleigh Clinic and had the one on my back removed. I asked the surgeon to do a biopsy of the 2 on my face but he said he would not be allowed to do this. I complained to PALS as the 2 I had removed by Guys was completed within a couple of weeks from the initial referral. The dermatologist called me up from Basildon Hospital said I had to attend clinic again! On 19th May 2022, I attended to be told the same thing! The dermatologist from Basildon called me up to ask for me to attend clinic in Canvey, I said I was told the 2 on my nose must be done in hospital. She assured me that the plastic surgeon was attending the clinic and he is fully capable of removing the lesions. I attend the Canvey clinic on 24th August 2022. I was shocked when the surgeon said it was only a biopsy! He said sometimes if they have clear margins, he can remove all of it. He cut 2 chunks out of my face and told me one was 4 stitches and one was 3 stitches! As he was operating on me, the nurse went “ouch you nicked my finger” to the surgeon, he carried on cutting me and never changed the blade! He then said to the nurse “maybe you should change your gloves”. She then said she never thought it tore the glove. When the stitches were removed, there was 3 on one side and 2 on the other! This does not inspire confidence in me at all. I was also told it’s an 8 week wait for the biopsy! The stitches are now out and there are no clear margins as he has left part of the lesion still there. I have lost confidence in the hospital completely and they have ignored my messages for a callback and nobody answers and the phone often gets cut off after several rings!