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Written by a patient
4th March 2020


After fracturing my ankle I was pleasantly surprised at the fantastic treatment that I received at Barnet general hospital . From A and E through to the fracture clinic and then onto physio everyone involved were so helpful, pleasant and above all professional in every way. First I was seen to in A and E and was out within an hour and a half. I was then told that the fracture team would call me within a certain time and they did. I then saw Mr Raza Hassan and the team at the fracture clinic on various occasions and was extremely happy with all of my treatments. Sometimes the appointment times were a bit delayed but Not sufficient to complain about. The only complaint/ observation that I have is not with the staff but the patients. In A and E I witnessed a man in front of me in the queue with a soar throat that he had "had for 36 hours" and a woman behind me who had "had a cold for a week and has now an ear ache". Should these people really be in A and E ???

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff