Report this review of Barking Hospital

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a patient
27th July 2018


I finally got to see a nurse after a wait of over an hour for a booked appointment. I asked what was happening repeatedly at Reception. Nothing. “Your notes have gone down”. No explanation. No apology. No offer of help. When I finally got to see the nurse, I mentioned how long I’d waited 3/4 times and EVERY time she completely ignored it and just carried on talking at me.

8th August 2018
Response from Barking Hospital

Sorry for the delay in responding. Thank you for your feedback, it is very much appreciated. We would like to discuss your experience further, please contact Elaine, our OPD Patient Experience Co-ordinator on OPDPatientExperienceLead@bhrhospitals.nhs.uk. This department staff are managed by a different Matron. However, they would appreciate the opportunity for you to discuss this with Elaine. Regards Matron Wood

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff