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Written by a NHS patient
3rd February 2022


Elliot Ward was clean & modern, all the staff were amazing 24/7 and super helpful right down to remembering how I take my tea, or my favourite biscuit or even remembering my food allergies. I then moved to Dickens ward which is in need of redecoration/modernisation, the ward smelt of urine, the staffing was not a patch on Elliot ward, I had HCA’s and housekeeping staff rolling their eyes at the way I take my tea or tutting at my food allergies..

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe