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Ashford Hospital
2013-04-17
Person
5
5
0
17th April 2013
Gracious what changes! this is my seventh op in Ashford/Dickens ward since 2008. Very slowly the care experience has improved (the medical experience has always been the best) but there was always a tinge of uncaring-ness bordering on bullying
But now! wow! Staff introducing themselves to you by name, shaking your hand, replying 'Its my job when you thank them for some kindness'. My goodness me! what a difference these things make