Ashford Hospital 2022-04-22 Person 1 5 0

This is the orthopedic department in St Peter's Hospital. I was lied to several times regarding my treatment plan by the consultant. I would be told one thing over the phone appointment with the consultant and would be sent the same information in a letter, but whenever I'd attend face-to-face appointments the consultant would change their mind without physically examinaning me. The consultant that I was in contact with would promise one path of care and then change their mind without my input or caring about the effect that this would have on my life, which as a result has made my mental health, physical condition and pain significantly worse. I was discriminated against due to something that is out of my control and was told that I wouldn't receive the treatment that I would benefit from due to this discrimination. When I raised these concerns with PALS (was more of a concern, not a complaint) the consultant had lied to them about what he had said to me and PALS were not at all helpful and did not support the patient but did support their colleagues, which did not suprise me as all staff at St Peter's would rather cover their own backs rather than advocating and caring for the patient like they should be. The receptionists and consultants assistants are extremely rude and unhelpful. As someone who worked for the NHS for over 5 years it's extremely disheartening to see such incompetence effect someone's physical and mental wellbeing.

Get more educated and less prejudice medical practitioners/professionals working in St Peter's Hospital. Myself and my child have had nothing but issues with every single department that we have attended separately, which always results in medical negligence at the hands of your healthcare professionals. I have not heard one positive story/outcome that has come from the care (or lack of) from St Peter's and Ashford Hospital. After being in contact with several other individuals and families there are countless cases of babies being stillborn due to the uneducated staff in the maternity ward, people being turned away by A&E doctors with life threatening conditions and passing away at home because of this negligence, people waiting for over 7 hours for conditions that should be attended to within less than 1 hour, the list is endless. I am both shocked and disgusted that this hospital has not been deemed unsuitable to practice/care for patients.