addenbrookes-hospital

Addenbrooke's Hospital

Hills Road, Cambridge, Cambridgeshire, CB2 0QQ
 
285 reviews

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Page 22 of 28
 
Written by a patient
30th August 2017


On the whole I was treated well , but I did have a bad experience in A&E dept and made a complaint through PALS. I had complained about rough treatment by a member of staff. The senior member of staff looked into my passage through the dept; as well as talking to the relevant member of staff. She realised I had been let down by triage as well. I felt the member I had complained about needed some updating of certain procedures and to have some compassion for his patients. I was very happy with the out come, especially that the sister of the dept; took the trouble to check everything, not only the one thing I was complaining about. She and the nurse Apologized for the incident and they were duly sent on the necessary updating. The Hospital is extremely busy and have recently tried to solve the problem of long waiting times, by opening another unit dealing with a lessor type of emergency. It is yet to be shown if this is the solution, but I'm sure it will be. I have talked to other patients and they all say how happy they have been there in the wards and the nurses are very caring. I found the food to be very nice and varied myself but if one was in for a long spell, no doubt it would not seem so.The wards were so clean as well. Naturally, the hospital being so large, the Nurses are rushed of their feet. It's not surprising that sometimes the nurse doesn't respond to a patients buzzer for a while, but it's hard to see it like that when you are the one desperate for a bed pan. If perhaps there could be a 2 buzz for a bedpan, then an appropriate nurse could answer the call leaving the nurses to answer the more important single calls.

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Written by a patient
1st August 2017


Addenbrookes offered great care through out my 6 weeks of treatment.

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Written by a patient
28th July 2017


I was recently admitted to Addenbrookes for emergency Pituitary surgery, I was made to feel calm even though at the point of admission I had lost my sight completely. The Surgeon, Consultants, Doctors and Nurses were the best. My stay after the surgery was pleasant and I was cared for extremely well. Being a University Hospital they are at the forefront of medical expertise, well done Addenbrookes and thank you for saving my life! Stephen Bird (Patient 15/07/2017)

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Written by a carer
26th July 2017


Every single person who helped our daughter was amazing. Addenbrookes is a lovely hospital with brilliant staff. Thank you

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Written by a patient
19th June 2017


the quality of my care was exceptional

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Written by a carer
16th June 2017


I have received excellent care at Addenbrookes both as a patient and a career to my mother.We must do all we can to maintain our NHS .

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Written by a patient
1st May 2017


the staff from nursing to cleaning, and anyone i have contact with, are brilliant.

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Written by a patient
29th April 2017


At the end of 2015, I was diagnosed with squamous cell carcinoma at the base of my tongue. This diagnosis felt like a horrendous black tunnel ahead of us & yet it proved to be one through which we were confidently & gently guided by the staff in the oncology department at Addenbrooke’s. Everyone appeared to work together as a strong unit whether it was the radiotherapy & chemotherapy teams, the dieticians, the speech therapists or our Key Worker. Their patience, clarity of explanation & positive upbeat manner made the whole journey more bearable & we no longer felt alone when faced with the unknown. True professionalism delivered with a smile. Thank you Addenbrooke’s!

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Written by a patient
20th April 2017


Had major sinus problems and after 3 operations I'm finally on the road to recovery just the screws and plates left to be removed. Thank you ENT, a great team and great doctors.

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Written by a patient
15th April 2017


In 2015 I had brain surgery for a tumour. It was frightening to be told that I had a tumour and had to have an operation but the kindness, care and support of all the staff involved resulted in it not being as bad as I expected. My experience was pain free. I had the operation on Monday lunchtime and was home by Wednesday and cutting my lawn on Saturday. Unfortunately I have other tumours now but the experts at Addenbrooks have enabled me to make my own decisions going forward. All the staff are so special and their support and expertise is greatly reassuring.

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Page 22 of 28

Addenbrooke's Hospital was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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