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Written by a NHS patient
9th December 2022


Addenbrookes hospital was one of the best hospitals I've ever been to. Having a hospital appointment can be daunting, especially if you've never been to that particular hospital before. The appointment letter told me the best place to park and parking was easier than expected. The people at the outpatients reception were happy to point me in the right direction to the department I needed to be in. The reception staff were friendly and helpful. I had to have bloods and x-rays, and everything ran like clockwork. I did not have to wait long. The doctor who saw me sent me off for bloods and x-rays then saw me later that morning to get the results rather than having to come back a different day. The longest wait I had was for the pharmacy but they were happy to let me go and have something to eat then come back later. I have to pop in to the clinic to collect a sharps bin for my injections from time to time but again the nurse who swaps it over for me is really helpful. The app is really helpful as it lets me get in touch when I need to for example if I have a question.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe