Addenbrooke's Hospital

Addenbrooke's Hospital 2023-03-09 Person 3 5 0

Addenbrookes is generally a great hospital with some very experienced, knowledgeable and kind staff but not every one goes beyond and above, some people at certain services, particularly receptionists, can be very rude. Most of the time is understaffed and services under pressure so is easy to wait several hours to be seen and for this reason, not always the best services is given.

Addenbrooke's Hospital 2023-03-03 Person 5 5 0

While the requirement for my care so far as an outpatient has been rather brief, I can say that the experiences have been extremely satisfactory. I feel that I have been treated with empathy, kindness and professionalism.

Addenbrooke's Hospital 2023-02-21 Person 5 5 0

Friendly and efficient service from receptionist, nurse and Dr Amanda Cox the Consultant.

Addenbrooke's Hospital 2023-02-03 Person 4 5 0

Great hospital! The folks/security at the A&E entrance can be nicer.

Addenbrooke's Hospital 2023-01-26 Person 5 5 0

I arrived at a desperately packed A and awfully expecting to wait a while or at least be triaged .. I was in a full blown asthma attack and the nurse at the doors run for a wheelchair and run me to resuscitation where busy Drs and nurses kept very calm whilst desperately searching for a bed for me . From the cleaner, food server , parking attendant nurses drs and ITU staff I couldn’t have dreamed of a better service In my time in the department and ongoing wards I really was treated like I was the only patient in what I could see was a understaffed, extremely busy hospital.. Despite my thoughts around the government attempts to break our wonderful NHS .. my experience shows me how dedicated this whole team are to make it work THANK YOU !!

Addenbrooke's Hospital 2023-01-14 Person 5 5 0

Despite spending 12 hours in A&E….I felt the Staff were calm, professional and managed to deal with everyone the same. Excellent. I felt despite the ‘crowds’ ….safe in their care

Addenbrooke's Hospital 2023-01-11 Person 2 5 0

The hospital was clean. The majority of staff I came across were pleasant, welcoming and friendly. The facilities that I saw seemed second-to-none. I was initially under the impression that Addenbrookes’ was one of the best hospitals in the UK, until I had my first appointment there on the 04/12/22 at Neurology. I supposed I had built up my hopes to thinking I’d finically get the appropriate, long awaited I didn’t get at Bedford hospital. I felt my first experience was rather negative. Firstly, to be told Bedford was informed they were not taking patients out of borough, then to be told they had no notes from Bedford for me, just a letter from my GP.. I was abruptly stopped in the middle of giving my diagnosis of all my health issues and told that was enough. I was also told I had a diagnosis! Realising that I was really not welcomed as yet another unwanted patient to stretch their resources further. I expressed u felt shoved from pillar to post and no is willing to give me a definite diagnosis. I felt everyone was passing the buck by Bedford telling me prior to making the appointment that Addenbrookes would be able to give me a definite diagnosis. Addenbrookes did not want to see me. After this conversation I was then apprehendively, sort of half examined and told I will be sent for a blood test to see if my Perhearal Neuropathy was treatable. I think it would have to be established what type of neuropathy I was suffering first. My feedback letter has used the word APPARENTLY the neurophysiologist recommended I see a Neurologist. I was APPARENTLY assessed etc. Are they aware that the word APPARENTLY means, “I was told this , however I’m not certain it’s true!” My whole experience has been extremely negative!

Addenbrooke's Hospital 2023-01-10 Person 4 5 0

I was admitted in August with emergency neurological ( spinal cord compression)crisis. The loss of one star for information is only because I was given the wrong, devastating diagnosis from a Consultant in A&E before having my life given back to me by a Clinical Fellow on Mr Dan Brown, Consultant Neurosurgeon’s Team who gave me my correct diagnosis from my MRI scan. (Mr Dan Brown was in theatre operating). Once Mr Dan Brown’s Team took charge of me in A&E I was in great hands. The wonderful Anaesthetist who came was also excellent and put me at complete ease. I was next on Mr Dan Brown’s list because they only had a short time frame in which to operate on me successfully. Because these wonderful people explained everything to me so well even the risks involved became irrelevant as I had complete faith in Mr Dan Brown’s Team and knew they would do their very best and that I could not have any better care. So in the theatre with the Anaesthetic Team, I felt at peace and they were all fabulous to me. I cannot praise this whole team highly enough. I spent a few weeks on ward A4 and the Staff there were so kind, professional and caring too. The Staff on the rehabilitation ward were good too but clearly short staffed. Addenbrooks is a fantastic hospital, providing excellent care against all the pressures put on them by the current crisis in our beloved NHS. We must remember which political parties look after the NHS and which destroy it by years of chronic underfunding and not understanding its needs. We have never recovered from the loss of beds under Thatcher. Support our NHS please do not vote Conservative if you want Addenbrooks and our NHS to flourish and recruit and retain the Staff they need. From the Volunteers, Receptionists, Cleaners , Nurses Physios OT and all Clinicians the Staff in this hospital are very well trained and they all have a high regard for excellence in their duties of care. They put the patient first and I cannot thank them enough for giving me my life back.

Addenbrooke's Hospital 2023-01-06 Person 5 5 0

As a retired member of staff with nearly 30 years' experience I can view Addenbrooke's in a different way from most patients. We are very fortunate to be cared for so well in a hospital that offers so many specialties. The care I continue to receive is first class in every way.

Addenbrooke's Hospital 2022-12-21 Person 5 5 0

This is a a great hospital I have trust in their knowledge and care .