1 Willow Close

1 Willow Close, Upton, Northamptonshire, NN5 6UD
 
187 reviews

Reviews

Recommend
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Reviews

 
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Review of 1 Willow Close- adult LD short breaks
25th April 2023


We've had a lovely rest and our daughter has come home happy and relaxed. The management at 1 Willow Close cannot be faulted. We are able to have a proper rest without worry knowing she will receive the best standards of care. The service needs expansion as it is very oversubscribed with a constant waiting list. Nevertheless it should be held up as a gold standard to which others can aspire.

Suggested improvements
More beds desperately needed

Experience
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Safe
Supported
Spiritual needs
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Review of 1 Willow Close- adult LD short breaks
24th February 2023


We've had a much looked forward to break thanks to the team at 1 Willow Close. We feel so much better for it and it enables us to continue caring for our loved one at home. Unquestionably, this service needs expansion. Some years ago we were surveyed to find if we would prefer various other types of respite service, no doubt a money saving exercise. Let me say categorically from a carers point of view there is nothing to beat high quality bed based respite care for complete peace of mind and a proper break to what can feel like a ceaseless task. The service is much oversubscribed and more beds of the same standard are desperately needed. After all, this saves money in the long term. A huge thank you to [name removed] & her first rate team.

Suggested improvements
More beds for more people in need of the service

2023-03-05 09:08:05
Response from 1 Willow Close

We are so pleased you were able to have a much needed break. Thank you for your continued support to us as a team and service. Your improvement suggestions will be raised with senior management within the Learning Disabilities services.

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Review of 1 Willow Close- adult LD short breaks
27th October 2022


We feel well rested after a much needed break and our daughter came home happy and relaxed, it has to be said, in better shape than when she went to respite. As we get older the service is paramount to our ability to keep our loved ones in their own home. Without doubt we could not manage without 1 Willow Close and all the highly trained, caring staff working within the unit. More of these facilities are desperately needed to enable people to keep on caring for their family at home. The money this saves in the long term is incalculable. As always our grateful thanks.

Suggested improvements
More similar facilities desperately required.

Experience
Dignity/Respect
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Safe
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Spiritual needs
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Review of 1 Willow Close- adult LD short breaks
31st August 2022


We couldn’t ask for more from Willow Close. We are confident our daughter receives the best care and has a lovely time when she’s there, this allows us to get the break we need from carer for her

Suggested improvements
Our daughter is about to change day provision and we are struggling to get a definite decision about transport from day care to respite (or home). Obviously if we have to transport it won’t be quite the same for us (previously our college transport was able to take and pick up from respite - college/home)

2022-09-05 09:15:25
Response from 1 Willow Close

Thank you for your kind review. Please talk to the team at the Willows if you have concerns about the impact of transport. Best wishes, Hugh Jones, Patient experience manager

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Review of 1 Willow Close- adult LD short breaks
2nd August 2022


A very good stay, staff know our daughter well and have all the training to meet her needs. She came home happy and well and we very much appreciated the break. The service is a lifeline for those caring full time at home. It enables us to keep our loved ones in their own homes. Without the help of 1 Willow Close I doubt that would be viable for most families.

Suggested improvements
The service works well for us in all aspects.

Experience
Dignity/Respect
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Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of 1 Willow Close- adult LD short breaks
25th July 2022


Manager is fantastic and goes to great lengths to make sure our son is very well looked after, also supported us in a lot of other ways, listening to our worries for the future, advising on employing carers.

Suggested improvements
more beds are required, as our children live longer, we get older, will still require respite and all the younger children joining the service they also need to know there is going to be a great service in the future.

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Spiritual needs
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Review of 1 Willow Close- adult LD short breaks
24th July 2022


we have used 1 wiiow close for our daughter [name removed] for a lot of years we are totally confident with all the staff who care for [name removed] rachael wye who we have known for all the time [name removed] is a fantastic and accomodating manager and a considered friend this facility is an enormous help to us and we think it should be expanded regards [name removed],s dad x

Suggested improvements
expand the facilities in northants to help others

2022-08-03 08:47:21
Response from 1 Willow Close

I have passed your kind words to Rachael and her staff. Thank you. Your comment about extending the provision will be very useful when planning services for the future. Best wishes, Hugh Jones, Patient Experience Manager

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Review of 1 Willow Close- adult LD short breaks
23rd July 2022


Yes absolutely

Suggested improvements
The care my son receives is wonderful

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Review of 1 Willow Close- adult LD short breaks
20th June 2022


Thanks to Facebook memories we've just had a reminder that [name removed]'s first day with you was 12 June 2021, so thank you for a great year, we are really grateful to you and all the lovely staff that do such a great job for us - never underestimate what life savers you are!

Suggested improvements
nothing

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Review of 1 Willow Close- adult LD short breaks
20th June 2022


thanks for the email regarding our daughters last stay whilst we were away on holiday, it has been a positive experience for all concerned. We know she was rather poorly thanks as always for the care you and the rest of the staff provided while we were away.

Suggested improvements
nothing could have been done any better

Experience
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Resources

Short link to review 1 Willow Close: http://iwgc.net/ejptg