Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Yeading Medical Centre
2021-08-03
Person
5
5
0
3rd August 2021
Good all round
Suggested improvements
Nothing
7th August 2021
Response from Yeading Medical Centre
Thank you so much for your 5 star rating. It is nice to hear that you think there is nothing that requires improvement, but we are aware that there are several things that we can improve which we are working on. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-08-01
Person
3
5
0
1st August 2021
The appointment system of calling at 8am &
2pm is not practical & doesn’t help people who work or are unable to use the phone at those particular times ….. use those times for emergencies Yes but patients should be able to call outside of those times to make general appointments as it does say on the recorded message to call after 9 if you need a non emergency appointment but if you do you are told to call at 8 or 2 which not helpful and very frustrating…… at least amend the message or better still amend your appointment system.
Suggested improvements
Improve the appointment system
7th August 2021
Response from Yeading Medical Centre
Thank you for your feedback. We have received a few reviews/feedback which raise similar queries about the appointment system. We will explore a review of our appointment system and take all of this feedback into consideration. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-07-29
Person
4
5
0
29th July 2021
Even though my condition could not be classified as emergency, I wanted to see the Doctor earlier than the appointment time given
Suggested improvements
The general appointment system is not clear. Apart from the emergency appointment when you have to ring at 8.00am, the rest is not clear- either to ring to walk in or book in advance etc
7th August 2021
Response from Yeading Medical Centre
Thank you for your positive feedback. Patients are able to book routine appointments in advance. Currently (at time of response in August 2021): There are some urgent appointments that are reserved and released (for booking) at 8am and 2pm each weekday. Patients can also access online consultations through the practice website or NHS App. We also currently offer late evening appointments on Thursday evening. We recognise that that any design of appointment system does not suit all patients and we are currently planning to review our system, which will take into consideration all feedback. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-07-26
Person
5
5
0
26th July 2021
I am happy with service received from this surgery ..Staff is very friendly and supportive..They listen to our problems...
Suggested improvements
I understand we are going through hard times and all surgery putting all efforts to give best service..
7th August 2021
Response from Yeading Medical Centre
Thank you so much for your 5 star ratings and positive comments. We really appreciate that you recognise the pressures that our surgery faces, especially during the current Covid-19 pandemic. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-07-26
Person
3
5
0
26th July 2021
No appointment left after 9am ! Very disappointed because I am working and don't all day.
Suggested improvements
Listen to patient, extend appointment timing till 10am and refer patients to hospital specialist .
7th August 2021
Response from Yeading Medical Centre
Thank you for providing us your feedback. Patients are able to book routine appointments in advance, but we also reserve some appointments (for urgent use) which are released (to book) at 8am and 2pm. We are currently in the process of reviewing our appointment system. In addition, you are able to access an online consultation through the practice website or NHS App. This can be very helpful for working people. We also currently (2021) offer some late evening appointments on Thursdays. Patients are referred to hospital specialists if there is a clinical need that cannot be resolved in primary care. We are keen to listen to patients, so please do not hesitate to contact us directly if you wish to discuss anything in more detail. Best regards, Yeading Medical Centre
Resources
Short link to review Yeading Medical Centre: http://iwgc.net/ecdvb