Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Yeading Medical Centre
2022-01-05
Person
5
5
0
5th January 2022
I trust the service providers!
Suggested improvements
I don’t mind.
5th March 2022
Response from Yeading Medical Centre
Thank you so much for your 5 star review and the trust you have in us! Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-11-06
Person
4
5
0
6th November 2021
It seems that the situation has changed slightly. From rude receptionist to staff that are actually respectful and understanding.
Suggested improvements
Train every single member of staff in mental health and customer service.
11th November 2021
Response from Yeading Medical Centre
There has been a change in practice staff and we hope the changes you have spotted are just the start of improvements. Thank you for leaving us your feedback. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-09-13
Person
5
5
0
13th September 2021
My new registration issue is resolved promptly
Suggested improvements
All is perfect
13th September 2021
Response from Yeading Medical Centre
Thank you for your positive feedback about your experience registering with our practice and we hope you continue to feel the same about the service that you receive. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-09-07
Person
3
5
0
7th September 2021
Because I wanted to make it very clear that I need a real doctor who will listen to me , and answer my request because I really need it , and if I 'm complaining it 's because I really feel it , and often that was not what happened , I don't know what happened in the past few months , many doctors changed and I met new doctors that I liked a lot, and it has been a joy for me, it's the people at the receptions, not all of them are good people, there are some who are very cold and rude i dont like.
Suggested improvements
In my opinion I think it's very right to have changed people at the reception because there were people who were very rude even on the phone when I tried to make an appointment, and that's very sad, both the doctors, some not so rude, but I didn't have the patience to hear you, that's not good for a doctor , a health center has to have an example to give to patients and be always ready to help , that makes sense to me .
13th September 2021
Response from Yeading Medical Centre
For a variety of reasons, there has been quite a few changes in staff working at the practice. We agree with you that improvements can be made in patient experience and we have embarked on a review of all our systems and processes. We anticipate some "bumps" in this journey and appreciate your understanding in advance. Best regards, Yeading Medical Centre
Yeading Medical Centre
2021-08-26
Person
4
5
0
26th August 2021
Na
Suggested improvements
Na
3rd September 2021
Response from Yeading Medical Centre
Thank you for your high rating of our practice - it is great feedback for our team. Best regards, Yeading Medical Centre
Resources
Short link to review Yeading Medical Centre: http://iwgc.net/ecdvb