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Yeading Medical Centre
2018-02-12
Person
1
5
0
Written by a patient
Written by a patient 12th February 2018
Most awful doctors surgery in the area, appointment times are absolutely disgraceful, even if you call with a more urgent matter the appointment you will be offered is atleast 2-3 weeks away which doesn’t help at all, no wonder NHS hospital staff at A&E are so stretched because people can’t even get an appointment with their GP. Reception staff are extremely rude except one. Every time you call they want specific details of your medical problem (even if it is personal and you wish to only disclose to your GP) and will not give you an appointment if you do not tell them what is wrong, the last time I called and wouldn’t disclose my problem the receptionist said “well I’m not giving you an appointment if you won’t tell me as I won’t know if it’s urgent or not”. Receptionists are not medically trained so how would they know if it was urgent or not anyway, very rude unhelpful staff, absolutely awful do not use this surgery please, if you value your health please go elsewhere.
14th July 2021
Response from Yeading Medical Centre
We are sorry to read your negative review. We are currently starting to review all our systems and processes (including around appointments) to make them simpler and to improve patient experience. It is helpful when patients give details about why they are seeking an appointment, as this helps ensure our reception team books them into the correct appointment and the health professional is more aware (and prepared) for what might be covered in the appointment. Our staff should be aware to still book an appointment for a patient that does not wish to explain what it is for and we will ensure we refresh this point with our staff. We would welcome you to contact us directly to discuss your experiences further to aid our learning and development. Best regards, Yeading Medical Centre