77 Yardley Green Road, Bordesley, Birmingham, B9 5PU
I have no problems bar when I try to get through for appointment,i have sat for a good hour trying to get through only to be put on hold.
Yes me and my famliy are very happy at this surgery it is a very good and fnreindly practise yes we do get oppointments when we need one the receptionist are very helpfull and friendly it is a very clean practise they do there very best to help .
I am happy at this practise and so is my famliy we get could care and support so we personly will recommend to famliy and friends which we have been doing in the past and will continue all times we miss our other docters who have let or retired thank you
On the whole yardley green medical centre is a good practise with good doctors and nurses. However the toilets can be unclean and the waiting area can look scruffy. Getting an appointment by phone is pretty much impossible regardless of the changes made, once i was on the phone for over an hour trying to book an appointment However the on line booking system is the best the idea practise has had in a long time and makes booking an appointment in advance possible. Also some members of staff (a nurse) can be ignorant to the side effects of drugs she prescribes leading to negative outcomes for the patient when she made assumptions that the side effects being displayed must have been down to the patients lifestyle choice, however when over viewed by a doctor found that the drugs prescribed were completely unsuitable for the patient. The reception staff are genuinely nice even though they have a hard job to do ...the desk can sometimes get filled up but you can check in using the check in screen point which would save a lot of time as usually the people waiting in the que and at the desk are people trying to sign up to the surgery without the right documentation. Positive there are lots of chemists in close proximity.
Always next to impossible to get an appointment. Its the most frustrating thing in the world having to call up again and again for hours on end just to hear the busy tone. Why has there been no improvement on this? It's the most complained about thing about this surgery. Is it not possible to get a queuing system going? I need an emergency appointment at times and can NEVER get through.
Many thanks for your feedback. With regards to your feedback on the appointment system, we do indeed have a queuing system on the phone lines. We currently have 4 active telephone lines that go to 4 phones until 10 am, at which point the prescription line becomes active and the main number will go back to 3 phones being answered or holding. As for needing emergency appointments, we always offer a 'Sit and Wait' option if you feel that it cannot wait until the next routine becomes available.