Wye Surgery

67 Oxenturn Road, Wye, Ashford, Kent, TN25 5AY 68 reviews

Reviews

Recommend
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15th September 2022


I am trying to book an appointment for a flu jab having been sent a message urging me to promptly phone and arrange it. Over 2 days and in excess of 2 hours I have still not managed to speak to a human being!! During one call I was in a queue and the message repeatedly told me "you are caller number 3" this went on for over 15 minutes, I then gave up!

Suggested improvements
Provide a service similar to booking a meal offering dates and time slots. No need to clog up the phones or talk to human beings

Experience
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5th September 2022


It says on the website to call before 10 if you want a, home vist I did this, only to be told I need a call from the dr first, then the dr would, see if I NEED a home visit!! I couldn't see anywhere on the website where it tells you this! Unless im missing something? The RECEPTIONIST or (care navigator) as they like to call them was, abrupt and short with me and was, qyick to get me off the phone, not the usual nice warm welcome from them! I moved here from Edenbridge last year and I must say my drs there were so much better all round! I don't mean the, drs, themselves, I can't fault the drs, Its the wat this, surgery is, run from the website to the appointment system.. The, website is not easy to navigate, whach is, why i prefer to call in... This is the first time I have encountered this receptionist..

Suggested improvements
Change the layout of the webpage make it easier to navigate.the webpage needs to be made simpler. Bring back the book your own appointment system. Receptionists need to be courteous too, take time to listen, not but in, and be too quick to put the phone down on you. I was patient waiting almost 45 min no 9 in the queue to be answered by someone who was a bit rude to be honest, and seemed like she didn't want to be there, every other time ive called, ive spoken to really nice staff.

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18th May 2022


I had a super consultation this morning with Dr Thomas. So knowledgeable about my issue (HRT) and really helpful and kind. I had a call back the day after my econsult and it was all very efficient and very helpful. Thank you Wye Surgery.

Suggested improvements
Nothing

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Rating not given.
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Rating not given.
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6th March 2022


Called on 7th February 2022 spoke to a Sue very rude to say the least said to do econsult did econsult said to call the surgery for an urgent appointment. Sue was very rude. Refused me a future appointment, a phone call slot for the day were all gone said to do econsult again or call 111. Left shocked by her rudeness I called 111 on the 23rd of February due to the fact I've anxiety depression stress on top of disabilities she knocked me back with her rudeness. So I called 111 they were great on the 23rd of February 111 booked me a slot specifically for a call back from Wye surgery on the 23rd and by no later the 24th for changes in my skull shape. It's the 6th of March 2022 and still no contact from Wye surgery. Zero. I've called since but Sue has answered and I've hung up I refuse to speak to her! Is there a direct way to contact them without talking to her, no. Email no. Ask my gp no!

Suggested improvements
Yeah sack Sue and care more your services are beyond shocking

Experience
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8th October 2021


I have been calling every week regarding a flu jab to be told that the surgery had not been advised yet so I could not make an appointment. I ring today to be told no appointments available all booked up and cannot tell me when or make an appointment. I was told I could ring next week or wait for a call but do not know when or if I will get an appointment. I will be very surprised if anyone rings me! Very inefficient system!

Suggested improvements
A proper appointment system where I ring and am given an appointment at point of contact

Experience
Involvement
Cleanliness
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Resources

Short link to review Wye Surgery: http://iwgc.net/ecdny