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Written by a patient
11th November 2018

As someone who works in healthcare, your call back system makes it almost impossible for me to make arrangements to see a doctor at your practice. How am I to discuss my own medical condition when I receive a call from a GP whilst treating a patient myself? This has been a longstanding problem, which nobody seems to care about whenever I bring it up at the surgery....receptionists are unwilling/unable to help. Now we have a new repeat prescription service. I needed to order repeat script for items related to my 2 medical conditions.....they are not pharmaceuticals....’you need to have a consultation with a GP to get these added to your file,” was the response from the surgery. (It will be a dark day in hell by the time I ever get one of those! I can only take a call if I am at home, ill). Given they had all been listed on the old system I suggested that the surgery simply transfer all the details over to the new system.....after much negativity in this regard, I eventually got a voicemail saying my GP had added these items onto my file. Great, I thought! Now tonight when I go to order these essential items.....THEY ARE NOT LISTED! How this practice received glowing praise from CQC beggars belief!

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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