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8th October 2021


I have been calling every week regarding a flu jab to be told that the surgery had not been advised yet so I could not make an appointment. I ring today to be told no appointments available all booked up and cannot tell me when or make an appointment. I was told I could ring next week or wait for a call but do not know when or if I will get an appointment. I will be very surprised if anyone rings me! Very inefficient system!

Suggested improvements
A proper appointment system where I ring and am given an appointment at point of contact

Experience
Involvement
Cleanliness
Staff
Appointment