Report this review of Wye Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Wye Surgery
2017-03-14
Person
2
5
0
Written by a patient
Written by a patient 14th March 2017
Almost impossible to get an appointment to talk to a doctor, let alone see one. There is no option to request a non-urgent appointment in advance as everything has to go through the call-back system.
I called Tues, Weds and Thurs last week for a non-urgent appointment and was told that all slots for call-backs had gone by Monday and new ones are not released until Friday. Due to work commitments, I couldn't call until midday on Friday when all appointments had already gone again and I was told to call back on Monday. The problem is that I am not able to call on Monday at the required time as I am a teacher. How on earth is anyone who has a job supposed to get an appointment? I am deeply frustrated and upset about this.
The doctors at the practice are great, but the new appointment system is shockingly poor.