worthing-medical-group

Worthing Medical Group

Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery 1,039 reviews

Reviews

Recommend
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Page 66 of 171
 
9th June 2023


Michelle kept me informed on progress and is a lovely nurse- put me at ease from the beginning of treating my leg.

Suggested improvements
The only problem is trying to get an appointment by 'phone. Apart from that everything is fine.

20th June 2023
Response from Worthing Medical Group

Thank you for your kind words. Feedback is really important to us and does get fed back to the team, whether it be a positive comment or constructive criticism. With regards to getting through on the phone lines, we do appreciate that this can take time. We have increased the availability of appointments. So if you call between 8am and 12 to book an appointment, one of the team will make contact with you later that day. From the 3rd April 2023 we have been using a new Online Consultation System called Patient Triage. You access access this via the Worthing Medical Group website or the NHS app. Patients will be able to submit a non urgent requests, sick notes, repeat prescriptions, provide details of new or ongoing symptoms or see online guidance.

Involvement
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9th June 2023


The doctor was so very helpful and explained clearly.

Suggested improvements
Just more of the same.

20th June 2023
Response from Worthing Medical Group

Thank you for your kind words and the high rating given to us as a Practice. We do take on board all comments, whether compliments or criticism, and feed these back to the team. I am glad that we have met your expectations and you have been able to give a 5 star review

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Cleanliness
Staff
Appointment
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9th June 2023


Clean, quick polite.


Involvement
Cleanliness
Staff
Appointment
Experience
 
9th June 2023


Was very good with him. Through check up.


Involvement
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9th June 2023


Care was good.


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Page 66 of 171

Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Worthing Medical Group: http://iwgc.net/ejhnz