Worthing Medical Group
Worthing Medical Group, 23 Shelley Road, Worthing, West Sussex, BN11 4BS Also known as: Shelley Surgery
1,039
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Worthing Medical Group
2023-08-14
Person
5
5
0
14th August 2023
Was seen the same day doctor very helpful
Suggested improvements
Quicker on the phones
27th September 2023
Response from Worthing Medical Group
Many thanks for your feed back. With regards to booking appointments, we do appreciate that it can take time to get through on the phone. In light of this we have increased the time patients can access the appointment system, which now closes at 12 o'clock. Patients also have access to the Online Consultation System called Patient Triage. You will be able to access this via the Worthing Medical Group website or the NHS app. Patients will be able to submit a non urgent requests, sick notes, repeat prescriptions, provide details of new or ongoing symptoms or see online guidance
Worthing Medical Group
2023-08-14
Person
5
5
0
14th August 2023
Thr nurses usually book a few appointments in advance.
Suggested improvements
Besides serving coffee while I wait, nothing could have been done better !!!
Worthing Medical Group
2023-08-14
Person
4
5
0
14th August 2023
The problem is having to wait so long on phone to make an appointment in the morning. Otherwise excellent service.
Suggested improvements
The surgery looks after its patients very well. I cannot identify anything you could do better.
27th September 2023
Response from Worthing Medical Group
Many thanks for your feed back. With regards to booking appointments, we do appreciate that it can take time to get through on the phone. In light of this we have increased the time patients can access the appointment system, which now closes at 12 o'clock. Patients also have access to the Online Consultation System called Patient Triage. You will be able to access this via the Worthing Medical Group website or the NHS app. Patients will be able to submit a non urgent requests, sick notes, repeat prescriptions, provide details of new or ongoing symptoms or see online guidance
Worthing Medical Group
2023-08-08
Person
3
5
0
8th August 2023
I am happy with the service, I feel my needs are listened to and then received the right treatment
Also the sevice sends out advice to attend appointments for prevention of illnesses and more important earlier enough for me to have treatment, not left with a incurable illness.
Suggested improvements
I can not think of anything at the present time
Worthing Medical Group
2023-08-08
Person
5
5
0
8th August 2023
Have recently moved to Worthing Medical Group and have so far had about 5 interactions and appointments for various different things with different members of the team and all have been excellent
Suggested improvements
NA
Worthing Medical Group was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Worthing Medical Group: http://iwgc.net/ejhnz