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Written by a patient
11th January 2019


I have been a patient with this practice for over a year and I have never been able to book an appointment with my registered doctor. The surgery provides a very limited service compared to my last surgery. This surgery is in a prodominatly elderly area thus struggles with patients misusing the practice. Appointments can only be made on the day from 8:30 in the morning and are usually all taken by 9:00. You CAN NOT book advanced appointments. They do offer emergency appointments however if its a emergency I would go to a hospital. When making appointments be advised it takes between 10 to 20 minutes to get through to a receptionist. If your lucky the receptionist might suggest you seeing another doctor at the practice that day if your doctor is booked up which mine always is. Although from my experience I strongly don't recommend this, as the doctor you might see doesn't read up your medical file beforehand and behaves more like a proscription vending machine. That's not a doctor that's a pharmacist. A lot of pharmacist can write proscriptions now, please don't misuse the practise. The surgery has no walk in appointments services and offers no medical services over the weekend. Yes it's a busy surgery however that is because it provides a outdated appointment booking system. This surgery is only sutible for the elderly and the unemployed as working people would not be able to book advanced appointments around their working commitments.

Recommend
Involvement
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Appointment