Reviews
When calling or an appointment in the morning, the line is always engaged. By the rime one goes through, the appointments are no longer available. What is concerning is lack of empathy from the receptionist. They should at least have a bit of empathy considering that a GP surgery is a healthcare service. E.g 'o' I am really sorry you could not go through but now we are fully booked. Is it an emergency? I can make suggestions etc.
The only thing I can say was good about my care was nurse Walker as she helped me and advised me to come and complain. The situation that caused me to complain was having a phone call from 'Kirsty' saying I need to have a B12 injection, which I have supposed to have had before. This confused us all as it was just a blood test. Communication is awful at this place.
Knowing of the more time.
Nice friendly drs, care about you.
Always perfect and polite and discuss things with you and explain things. Most receptionists are quite good but one seems a bit lacking in customer care.