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24th May 2021


I have always had a good experience once I'm in the surgery but getting an appointment is literally impossible. I try to call the phone line from 08.00am on the dot or 14.00pm on the dot as advised by the reception team but the phone lines are just engaged and I cannot even get on hold. I have tried to call the surgery at 8am for weeks on end before managing to get through. Today inhave found a lump and just cannot get through. If I call 111 they will only tell me to keep trying my GP but I have no idea when i will be able to get through.

Suggested improvements
Have more phone lines or more people being able to hold

Experience
Involvement
Cleanliness
Staff
Appointment