Whitley Road Medical Centre

Whitley Road Medical Centre 2023-07-06 Person 1 5 0

This practice used to be really good. The way in which it is now managed is abysmal and totally not in line with CQC or NHS England standards and duty of care and candour. Attitude of management and some reception staff towards their patients is condescending, rude and lacks any sincere integratory and needs to be held to account. Recording of accurate factual data of patients and sharing of data is unacceptable under GDPRS legislation, and needs to be addressed by the ICO and regulatory bodies that the practice is duly accountable to. There are regular bad experience reviews online by patients at the practice over recent months and more patients should share their experiences good and bad to try and make improvements to this one really good practice. The practice owners also need to take some responsibility for the vetting of some of the staff and management that they employ that are responsible for the poor below standard experience that many patients are experiencing at this practice.

Better training with basic people skills to receptionists and management, training them on how to show dignity and respect to patients and their needs. Improvements in accurate data recording, sharing, and complaint handling (that is not fit for purpose) and training on how to follow NHS England guidance and prevent maladministration in recording accurate patients data information and correct referrals. The more public these complaints are made the better. I would encourage patients to share their experiences on social media.