Whitley House Surgery

Whitley House Surgery 2026-04-27 Person 1 5 0

Your personal details are potentially unsafe at this GP . Edited for Ms winter- unless you have more than one person on your records who is complaining about a potential data breech in this manner- you know exactly who I am and thus your remarks are just Reductive. you have my details. You can get in contact whenever you like. Thank you. I sent this surgery a withdrawal of consent - no information is to be shared with any outside entity/office/etc except in legally required safeguarding situations. I received a letter back confirming the email and its details. So you can imagine my surprise when about a month later I logged into my NHS account and saw that a social worker - who had also been informed about this- had emailed the gp asking to discuss my case (after a gp has confirmed within that time that I am not at any risk/in danger from anyone -because spurious claims had been made- I had full capacity to decide against their involvement-there were no safeguarding measures in place). So you can understand my shock and dismay that a senior GP of the surgery- Dr Newman - had written back with - yes -please make an appointment to discuss-because he didn’t see the email in time to make the dates suggested… The response from the surgery was …a surprise - after no response for over 2 weeks - I got an email from - not the practice manger , not the dr who didn’t check before agreeing- but reception manger who has written this-direct quote- “I am sorry that this happened. The doctor did not see the withdrawal of your consent on the home screen of your clinical record”… “I note your concern that a meeting may have taken place if you hadn’t written to us on 1st April 2026 after noticing the letters on your record. I don’t believe any information would have been shared. As part of preparing for any meeting, the GP would have thoroughly reviewed your notes and see the withdrawal of consent and acted on it at this point.” Quite apart from the flippant assertion that she “doesn’t believe” any information would have been shared - which is absurd- clearly Dr Newman didn’t follow protocol the first time around so why would he follow it later? - It also misses the point of what has happened, and the potential seriousness - because if I am in this category of vulnerable disabled woman who is apparently “at risk” (which is what has been said by them and social services) then they should probably be doing a better job of taking care of my personal details, shouldn’t they. It was only me finding out that stopped the situation from happening- not any check or their legal obligation to keep my details safe and secure.- I found out. Is how this happened Apparently they have updated how records are shown. I feel SO much better. I wonder how many other people’s details have been shared without consent because they don’t know to check on the nhs app for documents sent to the gp? How many other doctors at the surgery couldn't/don’t see gdpr/sharing status? Dr Newman should never have written the letter. Dr Newman should have checked GDPR, Dr Newman who has been a GP and doctor for a very long time clearly must understand Caldecott, GDPR and associated legislation better than I do, and I know it states you check BEFORE you send ANYTHING to any outside party. So. Why is Dr Newman not apologising himself and why is the reception manager - not the practice manger - flippantly saying it doesn’t matter because she doesn’t believe anything would have happened. I’m surprisingly not comforted by this sorry excuse of a response. I am equally- if not more furious with social Services- but they are investigating it with some detail because they understand it’s a problem. This response is not an apology . It’s something they had to give the deeply annoying patient who holds them accountable for their actions. “I’m sorry this happened” isn’t an apology. “he didn't see it`” is not a reasonable thing to say without a full apology preceding that shameless statement. As they are happy with their response to me, they should have no issue with this

Take accountability- Keep details ore secure- apparently being done Check before you do things.

Whitley House Surgery 2024-12-09 Person 5 5 0

Outstanding practice. From the courteous and helpful reception team to the professionalism and attention to detail of the medical team. I’ve been nothing but impressed and reassured. Thank you all very much.

All good hence 5* but if I had to pick on anything I’d say that the waiting area could probably do with an upgrade sometime but satisfactory as it is.

Whitley House Surgery 2022-04-13 Person 5 5 0

This is one of THE best primary care providers I have encountered. Cannot commend the medical, nursing and admin staff enough. I’m sure all the doctors are great, but specifically Drs Monsell & McNaughton-Garrett have been wonderful whenever myself or my children have required care. The narrative that primary care doesn’t do enough needs to change and practices need our support. Please know that you make a difference and are appreciated!

Honestly can’t think of anything. Thanks for all you do.

Whitley House Surgery 2022-01-10 Person 5 5 0

Best surgery in Chelmsford.

Nothing 10/10

Whitley House Surgery 2021-01-25 Person 5 5 0

Amazing work by all staff and volunteers-- Just had the Covid jab. Very well organised and friendly. Please pass on my thanks if time allows. Dr Dickie Davies

Was perfect thanks