Whitley House Surgery
Written by a patient
20th March 2020
Good points: Close proximity (for me). Big surgery with many doctors. Can get same day appointment provided you can go in very early in person. Good parking facilities (sometimes iffy and crowded).
Not so good points: Poor attitude by receptionists; often hostile, unwelcoming and abrasive. Lack of a visible complaints process.
Waiting area could be spruced up and made more welcoming. Poor patient engagement/feedback mechanism. Parking can sometimes be a problem (but I suppose that can't really be helped).
Overall, I rate it as just above average surgery with plenty of room for improvement.