Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Whitley House Surgery
2024-12-09
Person
5
5
0
9th December 2024
Outstanding practice. From the courteous and helpful reception team to the professionalism and attention to detail of the medical team. I’ve been nothing but impressed and reassured. Thank you all very much.
Suggested improvements
All good hence 5* but if I had to pick on anything I’d say that the waiting area could probably do with an upgrade sometime but satisfactory as it is.
Whitley House Surgery
2022-04-13
Person
5
5
0
13th April 2022
This is one of THE best primary care providers I have encountered. Cannot commend the medical, nursing and admin staff enough. I’m sure all the doctors are great, but specifically Drs Monsell & McNaughton-Garrett have been wonderful whenever myself or my children have required care. The narrative that primary care doesn’t do enough needs to change and practices need our support. Please know that you make a difference and are appreciated!
Suggested improvements
Honestly can’t think of anything. Thanks for all you do.
14th April 2022
Response from Whitley House Surgery
From everyone at Whitley House, thank you for taking the time to leave such a positive review, and for letting us know that you feel we have made a difference. We are really pleased that you feel that the doctors have been wonderful when you and your children have needed care. Your comments are really appreciated.
Whitley House Surgery
2022-01-10
Person
5
5
0
10th January 2022
Best surgery in Chelmsford.
Suggested improvements
Nothing 10/10
10th January 2022
Response from Whitley House Surgery
Thank you for your review. Your comments are very much appreciated by the Whitley team.
Whitley House Surgery
2021-01-25
Person
5
5
0
Written by a patient
Written by a patient 25th January 2021
Amazing work by all staff and volunteers--
Just had the Covid jab.
Very well organised and friendly.
Please pass on my thanks if time allows.
Dr Dickie Davies
Suggested improvements
Was perfect thanks
26th January 2021
Response from Whitley House Surgery
Dear Dr Davies Thank you for taking the time to review your recent experience at the Covid vaccination clinic and for rating it with 5 stars. A huge amount of planning has gone into the smooth operation of these clinics. All the Clinicians and staff involved with the vaccination programme thank you for your kind words. The volunteers have played a vital role and their hard work through all weathers has been exceptional. Thank you for your comments and praise.
Whitley House Surgery
2020-03-20
Person
3
5
0
Written by a patient
Written by a patient 20th March 2020
Good points: Close proximity (for me). Big surgery with many doctors. Can get same day appointment provided you can go in very early in person. Good parking facilities (sometimes iffy and crowded).
Not so good points: Poor attitude by receptionists; often hostile, unwelcoming and abrasive. Lack of a visible complaints process.
Waiting area could be spruced up and made more welcoming. Poor patient engagement/feedback mechanism. Parking can sometimes be a problem (but I suppose that can't really be helped).
Overall, I rate it as just above average surgery with plenty of room for improvement.
14th April 2020
Response from Whitley House Surgery
Thank you for taking the time to comment on the services at Whitley House Surgery and for giving us the opportunity to investigate your concerns. We should be delighted to discuss your comments at our next Patient Participation Group meeting once the Covid-19 pandemic allows. Patient feedback is vital and provides us with the opportunity to improve. In terms of complaints, as you are unable to currently access the notice board in the reception area, which displays the complaints procedure, you will also find this on our website and of course you can always contact me, Jan Brown, Customer Service and Reception Manger to discuss any concerns. Many thanks.
Resources
Short link to review Whitley House Surgery: http://iwgc.net/eb8qv