Whickham Cottage Medical Centre

Whickham Cottage Medical Centre 2024-07-02 Person 4 5 0

I have today seen Dr Davies, what a lovely exceptional Dr he is He listened to me , and give me a review appointment, really pleasant and took his time with my concern

Routine appointments too long to wait

Whickham Cottage Medical Centre 2023-10-05 Person 1 5 0

Receptionists are rude, patronising, abrupt and combative. I'd rather deal with the side effects of going without my medication than deal with them again.

Train your reception staff not to patronise or upset your patients.

Whickham Cottage Medical Centre 2023-01-26 Person 0 5 0

I had to have a repeat chest x ray due to a shadow showing on the last two I had. I rang up and spoke to a receptionist who told me this x ray was normal. When I asked is the shadow still there and not changed and that is classed as normal or does it mean the shadow is gone she could not answer this. My concerns is I have had no explanation of what the shadow could be and now to be able to speak to a GP on the phone I have to wait until the end of February. Very poor service in regards to communication. This is causing me to feel anxious that something could be missed.

Better communication and not having to wait as long to be able to speak to a GP on the phone about the results.

Whickham Cottage Medical Centre 2022-11-28 Person 2 5 0

Trying to get through to get an appointment is a joke. I spent almost an hour on the phone this morning waiting in the queue, that was after continually phoning for 20 minutes prior to that just to get a space in the queue. When you eventually get through you face the risk of being cut off and having to start the process again! Also they are one of the few places that still say face masks are mandatory and I don't know why - it hasn't been a legal requirement for some time, even hospitals don't insist on it.

More phone lines and reception staff. A better system of managing appointments. It seems you are either allowed to book them same day or for 6 weeks down the line and nothing in between!

Whickham Cottage Medical Centre 2022-09-30 Person 5 5 0

My husband is very ill and I have only experienced an excellent, caring service from both reception staff and doctors at whickham practice. They have helped to make a terrible experience a little easier. Thank you to all.

Nothing could have been done better in my experience.