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Westgate Surgery Kent
2018-10-22
Person
2
5
0
Written by a patient
Written by a patient 22nd October 2018
Since you have brought in the new telephone queuing system , it is almost impossible to get through. Today I started to call about a referall, and was number 2 in the queue, "ok I'm on my way" but after 10 minutes I was still number two. When I called half hour latr I was now number 8!
Have you reduced the front office staff to replace them with a cheaper automatic telephone system?