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Written by a patient
22nd October 2018


Since you have brought in the new telephone queuing system , it is almost impossible to get through. Today I started to call about a referall, and was number 2 in the queue, "ok I'm on my way" but after 10 minutes I was still number two. When I called half hour latr I was now number 8! Have you reduced the front office staff to replace them with a cheaper automatic telephone system?

Recommend
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Involvement
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Cleanliness
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Staff
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Appointment
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