Westgate Surgery Kent

60 Westgate Bay Avenue, Westgate-on-Sea, Kent, England, CT8 8SN Also known as: Westgate Surgery , Westgate on Sea Surgery 1 2 3 4 5 273 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
27th May 2021


Great surgery I have been suffering with cancer Dr Leire wasted no time getting me seen and treated now on chemo fantastic so lucky


Nothing great service

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
22nd October 2018


Since you have brought in the new telephone queuing system , it is almost impossible to get through. Today I started to call about a referall, and was number 2 in the queue, "ok I'm on my way" but after 10 minutes I was still number two. When I called half hour latr I was now number 8! Have you reduced the front office staff to replace them with a cheaper automatic telephone system?

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th March 2018


I have been a patient of this practice since the late 1980s. In the early years my children were the main users of the surgery for the usual childhood checkups and ailments . When I first joined the practice I asked for a gp who would be child focused and was extremely likely to have been allocated Dr D Meakin . He proved to be patient , kind and understanding during some difficult times . My family and I were shown that our local surgery not only treated us with excellent medical advice but also with compassion and empathy . As the years have progressed I have become a more regular visitor to the surgery with chronic illness which sadly resulted in me retiring from my own work within the NHS . I was shown continuing support from Dr Meakin until his retirement and this has continued with Dr H Williams . Dr Williams has had to quickly establish patient relationship with all of the surgery patients who like myself might have known a dr for many many years ... in my opinion she has managed this and has brought her own unique care and compassion to this surgery . Over the years many local GP practices have lost the “ personal” touch and this looses something in what is known as “progress “ and NHS improvement . I feel that many patients would agree that to be known by their Gp personally , gives them a sense of understanding and participation in their health care maybe a sense of “ working together “ With new practices being built to encompass large geographical areas something is being lost and forgotten....” holistic patient care “ Financial sense it might make but reduction in patient and medical staff stress it will not . Westgate surgery at this time has incorporated new nurse clinics, excellent nurse practitioners and forward thinking drs who through their practice exhibit that “ patient service and satisfaction “ is at the heart of the team . The area that could be improved is the reception and waiting areas . The “odd” divider in the waiting area adds nothing to enhance patient experience . Also more “ health promotion” materials would be beneficial including maybe a weight reduction session which could be lead by a trained volunteer or similar . Weekly weighs with encouragement ..? The venue could do with expansion and parking provision however this is another topic !!

11th April 2018
Response from Westgate Surgery Kent

Thank you very much for this feedback which I have shared with the team We really appreciate the positive comments and will discuss your suggestions when we next meet as a team Nicky Macdougald Practice Manager

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th March 2018


I feel quiet disatisfied and very concerned that anti depressant medication can be reduced by a team of GP,s who are not qualified consultant physchairitrist just because I have not had a BP check and A fasting glucose check. All which are irrelevant for the continue of my present medication. Is this because the surgery are paid extra for annual health checks for there patients. Not thinking about the extra psychological distress that such medication reduction will have on there patient. If not quiet severe withdrawl symptoms affecting mental health and well being. Reduction of such medication can be fatal as we feel suicidal.

11th April 2018
Response from Westgate Surgery Kent

I am really sorry that you are dissatisfied and concerned We do not want patients to feel this way but we are using requests for medications as a way of ensuring patients have check ups. We have found that many patients and our doctors feel this is working well. The medication is not reduced just the amount of tablets you receive which will be returned as soon as you book an appointment for these tests. If you would like to discuss your individual circumstances please contact me at the surgery Nicky Macdougald Practice Manager

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
23rd October 2017


We have nothing but good things to say about the surgery, we have stayed in ct8 area so that we could stay with Dr.Jha she is very easy to talk to and always follows treatments through. We would like to say a big thankyou

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Westgate Surgery Kent: http://iwgc.net/eb8v3