Westgate Surgery Kent
Written by a patient
15th March 2018
I have been a patient of this practice since the late 1980s. In the early years my children were the main users of the surgery for the usual childhood checkups and ailments
. When I first joined the practice I asked for a gp who would be child focused and was extremely likely to have been allocated Dr D Meakin . He proved to be patient , kind and understanding during some difficult times . My family and I were shown that our local surgery not only treated us with excellent medical advice but also with compassion and empathy .
As the years have progressed I have become a more regular visitor to the surgery with chronic illness which sadly resulted in me retiring from my own work within the NHS .
I was shown continuing support from Dr Meakin until his retirement and this has continued with Dr H Williams .
Dr Williams has had to quickly establish patient relationship with all of the surgery patients who like myself might have known a dr for many many years ... in my opinion she has managed this and has brought her own unique care and compassion to this surgery .
Over the years many local GP practices have lost the “ personal” touch and this looses something in what is known as “progress “ and NHS improvement .
I feel that many patients would agree that to be known by their Gp personally , gives them a sense of understanding and participation in their health care maybe a sense of “ working together “
With new practices being built to encompass large geographical areas something is being lost and forgotten....” holistic patient care “
Financial sense it might make but reduction in patient and medical staff stress it will not .
Westgate surgery at this time has incorporated new nurse clinics, excellent nurse practitioners and forward thinking drs who through their practice exhibit that “ patient service and satisfaction “ is at the heart of the team .
The area that could be improved is the reception and waiting areas . The “odd” divider in the waiting area adds nothing to enhance patient experience .
Also more “ health promotion” materials would be beneficial including maybe a weight reduction session which could be lead by a trained volunteer or similar . Weekly weighs with encouragement ..?
The venue could do with expansion and parking provision however this is another topic !!
11th April 2018
Response from Westgate Surgery Kent
Thank you very much for this feedback which I have shared with the team
We really appreciate the positive comments and will discuss your suggestions when we next meet as a team