Western Elms Surgery

317 Oxford Road, Reading, England, RG30 1AT 7 reviews

Reviews

Recommend
Involvement
Cleanliness
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Appointment
 
11th November 2021


I phoned regarding some information that needed to be updated and the receptionist was quite rude saying that she didn't know, that that wasn't the place to find the information, that I needed to call another number... everything with a rough tonne of voice... very unpleasant

Suggested improvements
Having more caring people working in reception as they are the first point of communication

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
17th March 2020


Have an excellent Dr Millar who referred me to Oxford Nuffield Orthopaedic hospital,was given an appointment and told he did not name surgeon who did previous ops. Rang WE Surgery for a ring back from Dr Millar ,was asked to explain my problem and was then told by whoever's I spoke to they would refer me,I was given an appointment for the 31 March at 1-30pm. I thought this was strange as the surgeon has appointments in the morning and operates in the afternoon. Only to be told later by a phone call from WE Surgery that they no longer would do my op,and would I like her to refer me to the RBH. After phoning the Nuffield hospital was I told it had gone to the wrong place Nuffield Clinic not the orthopedic department. This has caused delay and stress and am waiting for another appointment I should have been given what I asked for a phone back from DrMillar but obviously others thought they knew better. When you ring for an appointment,too many questionnaire asked about your health which I can understand if it's a emergency. What is wrong with me is supposed to be confidential between my doctor and myself.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
5th March 2020


Make appointment over the phone is like the Previous reviews people talk is almost impossible When you try to make appointment over the phone From 8am the phone will be in engaged for 30 min to 45 Then someone will answer then they will say try tomorrow

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
29th June 2017


Reception are unwelcoming. When you feel unwell the last thing you need, especially when it comes to mental health is to be made to feel you are being a burden. As the first contact when arriving at the surgery, the reception team could show a little compassion or care.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
9th June 2017


I have been a patient at the surgery for over 30 years and have always recieved excellent care, in past times it was sometimes quite difficult to get an appointment, everything seemed to be a three week wait but I always got an app if I needed. However I have noticed a definite improvement over recent months, quicker more flexible appointments and although I have have generaly found the reception staff to be very friendly and helpful they now seem more willing to go that extra mile. I might add, it's pretty unlike me to write a review.... but WELL DONE Western Elms.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 


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Resources

Short link to review Western Elms Surgery: http://iwgc.net/eccin