West End Clinic

West End Clinic 2024-03-27 Person 2 5 0

I went to see a Dr about my physical health and wanted support in losing weight. I have IBS and didn't necessarily want medication if I could access dietician support. The Dr spoke about this and they suggested that I use medication to aid weight loss and they would refer to a dietician. The Dr suggested medication that the first contraindication was IBS, and I told him I would not take it. The Dr said they would prescribe the other medication in injection form and could use with my physical health conditions. The Dr sent my prescription to my pharmacy. I went to collect it and when I opened the bag saw it was the medication I was contraindicated for. When I got home I look through the nhs app and the entry from the gp stated "patient does not want to use abc and discussed def as most appropriate. Prescribed abc. What a waste of Time and money.

Actually listened to the patient and not prescribe something that would cause physical and mental harm.

West End Clinic 2021-09-18 Person 1 5 0

Very hard to get to speak to anyone at the clinic, receptionists think they are doctors and should not be asking what is wrong with patients and assessing patients on the telephone, receptionists grumpy, doctors not willing to see patients in person, can only get a quick in and out appointment and doctors are no help at all and very matter of fact about patients needs. Overall a very bad experience at all times, the clinic needs to be assessed properly and put on an alert as it is not providing the level of care that it should be.

Everything.

West End Clinic 2020-10-18 Person 1 5 0

Unable to get an appointment at anytime either early morning or during the day. It seems that the telephone is permanently put on hold in the morning so the reception staff don't have to answer it. Reception staff are unhelpful and abrupt and seem to not want to help at all. I believe that the doctors have told the reception staff not to accept patients due to the Covid19 outbreak.

Everything about the clinic needs to be 'done better'.

West End Clinic 2019-09-12 Person 1 5 0

You can ring and when lucky enough to get an appointment turn up and find that it is not the doctor you are seeing but the practice nurse. No disrespect to them as they work hard to qualify, but with complex needs it's a doctor I want and expect to see. When ordering prescriptions a lot of the time items are missing. Quality has definitely deteriorated since Dr Taneja left.

West End Clinic 2018-12-26 Person 2 5 0

CQC need to investigate standards and procedures as care is declining. Doctor ignored my concern over pain I reported, not even recorded in my records. Getting appointments is made virtually impossible.