Walnut Tree Health Centre

Blackberry Court, Walnut Tree, Milton Keynes, England, MK7 7PB 1 2 3 4 5 759 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
« 1 2 3 4 5 »
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1 2 3 4 5
Written by a patient
20th January 2021


This is the most incompetent health centre. Every time I have telephoned for an appointment the receptionist tend to put a barrier between the patients and the GP. They tend to use Covid as an excuse and it is very difficult to get an appointment to see the GP let alone a telephone one too. If you manage to get a call through at 2 minutes past 8 am in the morning they tell you all the appointments have been taken including the telephone ones. The situation at Walnut Tree Health Centre has deteriorated and I am surprised it has been given a 5 star rating for appointments. I beg to differ and I have been registered with them for the past 27 years


Yes the Reception staff should be sent on diplomacy communication course to ensure that their attitude and rudeness is eradicated and beore sympathetic to patients. I have been put off attempting to call the health centre and in the process of transferring to another health center.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th January 2021


This is the most incompetent health centre. Every time I have telephoned for an appointment the receptionist tend to put a barrier between the patients and the GP. They tend to use Covid as an excuse and it is very difficult to get an appointment to see the GP let alone a telephone one too. If you manage to get a call through at 2 minutes past 8 am in the morning they tell you all the appointments have been taken including the telephone ones. The situation at Walnut Tree Health Centre has deteriorated and I am surprised it has been given a 5 star rating for appointments. I beg to differ and I have been registered with them for the past 27 years


Yes the Reception staff should be sent on diplomacy communication course to ensure that their attitude and rudeness is eradicated and beore sympathetic to patients. I have been put off attempting to call the health centre and in the process of transferring to another health center.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
9th April 2020


- The GP's are very helpful and understanding. - Communication with receptionist can be sometimes difficult with lack of empathy. Not all of them though. - Dr. Pathriana has made my experience here very good the care and her thorough investigations gave me a lot of confidence.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
9th April 2020


Dr. Pathirana. Was extremely supportive during a period where I was suffering greatly with anxiety. Booking in regular catch ups with me then and there really helped me feel supported. Thank you so much for all of your help.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
9th April 2020


Kindness and care taken.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Page 1 of 5

Walnut Tree Health Centre was awarded the iWantGreatCare certificate of excellence in 2021 for delivering outstanding care.

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Resources

Short link to review Walnut Tree Health Centre: http://iwgc.net/ecbf3