50 Victoria Road, Worthing, W Sussex, England, BN11 1XE
Also known as: Victoria Road Surgery based at Durrington Health Centre
Smear test by nurse today (if Milne). Very reassuring and kind, explained everything well, put me at ease.
Thank you for taking the time to feed this back to our team.
More receptionists needed and they should look up and acknowledge your presence and say 'sorry' if they have to keep you waiting - some are so ignorant.
We are sorry to hear of your experience, we will of course remind our reception team to acknowledge patients at reception. Ignorant I do hope they are not and we will endeavour to address your concern with the whole team.
Always a good atmosphere among the staff in what must be a difficult job. As to improvements! I think these are well beyond your control i.e a lot less patients it would be nice to spend more time with the doctors (they are nice interesting people). Somewhere to park would be helpful but like I say beyond you control!
What lovely and very understanding feedback. Thank you
Courteous reception staff who are well informed about procedures e.g. when and from whom to receive an injection. Doctors call home these days, if needed, so a telephone call may solve problem. P.S. I think the waiting chairs compare well with many others I know!
thank you for such positive feedback, it is so welcome.