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Victoria Road Surgery
2019-09-20
Person
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5
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Written by a patient
Written by a patient 20th September 2019
I joined Victoria Road surgery because the Durrington site is convenient and has good disabled parking. I called today to book a flu jab and was told they could only offer me ONE date at Durrington, which happens to coincide with a holiday, so I could not attend on this date. I was told that no other dates were available for my age group, so I could either attend at Victoria Road or go a pharmacy. It is absolutely ridiculous that only one date could be made available for Durrington patients when booking this early. And to be told to go to a pharmacy makes me wonder what services a GP surgery is able to provide. Victoria Road Surgery seems to be run for the convenience of the staff rather than to provide a service to patients. If I arrive at Victoria Road and find the disabled parking occupied, I will have no choice but to cancel my appointment at short notice, which will inconvenience everyone. I am extremely disappointed by this poor quality of service.
11th November 2019
Response from Victoria Road Surgery
Good afternoon, I would like to apologise that we could not accommodate your flu jab at Durrington as requested, we do have limited numbers of the vaccine and we have to be careful not to over book, however I think we could been more helpful and explained this better. We are now in a position with numbers to be able to book anyone who should wish to have one if they are eligible, please if you have not already please call and we will be happy to book you in at either site.